I ordered a couch from IKEA (order ***********) and paid for delivery. **Delivery was s...

GetHuman-ebkenn's Missing Item issue with Ikea from November 2020

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The issue in GetHuman-ebkenn's own words
I want to know where the couch is and when it will be delivered. ... I ordered a couch from IKEA (order ***********) and paid for delivery. **Delivery was scheduled for Tuesday and did not occur. **I have called Select Express (delivery company) and left * messages with no response. I cannot reach a human at IKEA Customer Service despite many calls. When I track my order through the IKEA website it says the couch is both "on its way" and "delivered" and refers me to the Select Express website. The Select Express website says my order number is invalid. **I want to know where the couch is and when it will be delivered.

GetHuman-ebkenn did not yet indicate what Ikea should do to make this right.

I have called Select Expresss and IKEA and attempted to use their websites repeatedly and cannot get any information or reach a human at customer service.
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How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
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Ikea

Local IKEA delivery through Select Express
Missing Item issue
Reported by GetHuman-ebkenn
Nov 28th, 2020 - 10 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 12148 others
0 customers following this

Timeline

GetHuman-ebkenn started working on this issue
Nov 28th, 2020 12:56am

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