Both shipping boxes in this delivery were damaged upon arrival. One of them looked to h...

GetHuman2222245's customer service issue with Ikea from February 2019

6 views
 | 
10329 similar
 | 
0 following
Help with my Ikea issue
GetHuman2222245's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (8 mons ago)
How did GetHuman2222245 do it?
Waiting to hear how GetHuman2222245 fixed the problem to share with other customers.
The issue in GetHuman2222245's own words
Both shipping boxes in this delivery were damaged upon arrival. One of them looked to have been taped up where the hole in the side was and the contents were fine. HOWEVER, the *nd shippin box was extremely damaged (Pictures Attached). When I picked up the box it seemed very light (for what the delivery weight was supposed to be: *** pounds) and some of the contents started to fall out of a hole in the bottom side of the box! When I did open the box, ** of the ** items were missing! * Besta Drawer Frames and * Besta Drawer Runners. This explains the lightness of the box. I am actually surprised that any of the contents of the package were still there because of the extensive damage to the box.*I have reorganized my bedroom closet and need these drawers to put it all away properly! Help, please. Just to be clear, the entire products listed below were missing from the shipping box due to heavy damage to the box.
GetHuman2222245 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman2222245 fixed the problem
We are waiting for GetHuman2222245 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.
How do I return something for a refund to Ikea?What do I do if I need help finding an item with Ikea?What do I do if my Ikea delivery is missing items?
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2222245 fixes it.
This email address isn't valid

Ikea

Customer service issue
Reported by GetHuman2222245
Feb 16th, 2019 - 8 mons ago
I have an issue with Ikea too
Fixed
Seen by 6 customers so far
Similar issue to 10329 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Account email
Account phone number
Account address
Order number
Timeline
GetHuman2222245 started working on this issue
Feb 16th 4:39pm
GetHuman2222245 confirmed the issue is fixed. Hooray!
Feb 17th 4:46pm
GetHuman2222245 confirmed the issue is fixed. Hooray!
Mar 8th 4:59am