I purchased an online order on ********** of * bath towels and * hand towels. I receive...

GetHuman-ryanshab's customer service issue with Ikea from November 2018

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The issue in GetHuman-ryanshab's own words
I purchased an online order on ********** of * bath towels and * hand towels. I received the order and it only included * hand towels and * bath towel. * bath towels were missing. I went to return these items to Brooklyn Ikea and try to get a full refund for items not sent as well. They only gave a partial refund for what was sent and started an online reference for my full refund for missing items. They said it would take * week, however it has now been * and I have been trying to contact them and no one answers a phone. No way to email directly and have a thread. I have to message through a portal where a different person responds each time and they have no idea what the situation is and it is becoming super frustrating. Yes, it is only about $**, but I need that refund. The original order idea is *********. My reference number that they gave me is ***-********.
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Ikea

Customer service issue
Reported by GetHuman-ryanshab
Nov 25th, 2018 - 3 mons ago
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Seen by 2 customers so far
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GetHuman-ryanshab started working on this issue
Nov 25th, 2018 3:17pm