Hello, **My name is Krystian Stolinski (**th of October)today my family went to IKEA As...

GetHuman1513682's customer service issue with Ikea from November 2018

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Hello, **My name is Krystian Stolinski (**th of October)today my family went to IKEA Ashton Manchester to buy Advent Calendars for me my wife and * sons and one doughter, kids were very excited as they decided they will spend their advent voucher for a Christmas decoration. **So We bought a * advent calendars (for myself, my wife, * sons and daughter) We back home and opened it to check a vouchers value and to organise what We gonna buy for it. *Unfortunately There was not even one coupon in * of Advent Calendars not even a *£ but You offer at least *£ voucher for each calendar in mine there was nothing, my kids were very disappointed so I went back to IKEA, went to customer service desk and explained what’s happened. They said that they can’t help as We opened a box, They said that They can’t exchange it or refund as boxes was opened. *I have found a note “due to technical error each calendar is missing the advertiser voucher please collect them from kiosk”. *So I went to customer service again but they said That ikea Ashton Manchester not offers vouchers. I am really sorry but I am very disappointed, please don’t offer anything if You can’t promise it (especially to the kids).**I am attaching photo of receipt and a photo of the note that I have found about missing vouchers

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Ikea

Customer service issue
Reported by GetHuman1513682
Nov 7th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8731 others
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GetHuman1513682 started working on this issue
Nov 7th, 2018 1:03am