We ordered over two months ago. we were supposed to have it delivered twice before it f...

GetHuman1157388's customer service issue with Ikea from September 2018

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The issue in GetHuman1157388's own words
We ordered over two months ago. we were supposed to have it delivered twice before it finally showed up. The couriers, from "XPO" deliveries brought in * of the * pieces ordered, and stated they would be "right back" but never came back. Upon contacting XPO they couldn't tell me where the pieces were or what happened to them, as they had no inventory control. They said I would be contacted about a later delivery from ikea, I have not been. I've now made over ** calls to Ikea, and each time we get a recording stating, "due to high call volume, we're unable to answer your call, try again later." well it's over a week later and I still can't get anyone to talk to. I went to open one of the boxes and see if I could at least put the bed together, however, there is a huge ding in the box which has also pierced the side of the headboard making it unusable. the other boxes have had the ends of the cardboard ripped and are damaged as well. This is a horrible experience, we just want to know what our options are at this point.

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Customer service issue
Reported by GetHuman1157388
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 7575 others
0 customers following this
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GetHuman1157388 started working on this issue
Sep 17th, 2018 9:28pm

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