Hi there,**I ordered two items - Order ********* placed on ****-**-** - from Ikea last...
GetHuman1127925's customer service issue with Ikea from September 2018
Help with my Ikea issue
Next: our robot will wait on hold for GetHuman1127925 to get a Ikea rep on the line!
Always use the GetHuman Phone tocall Ikea. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1127925's own words
Hi there,**I ordered two items - Order ********* placed on ****-**-** - from Ikea last week. This is the first time I have used Ikea Online and the first time I have ordered anything to be delivered from Ikea.**I chose Sat ** Sept as the delivery date - and I received an email telling me to expect my order between **.**-**.** that day.**I also booked a 'Task Rabbit' assembly for the same day. I received an email saying to expect my Ikea Furniture Assembly team from *pm the same day.**At no point did I get any sort of alert telling me it is unwise to book both delivery and assembly for the same day. Like I say, I am new to this.**I have now received messaged from the 'Task Rabbit' person who is booked to come to my house to build. He says this:**Oh wow, I have to say it’s incredibly risky to have delivery on the same day.**And then this:*There delivery service is rubbish. **% of times they are late or no show**Now I am concerned. And wishing I had not ordered anything from Ikea. Is what he is saying correct please? I don't expect to be told this by one of your employees - and if it is true, then this is not good customer service at all.**Please advise. Thank you.
GetHuman1127925 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman1127925 fixed the problem
We are waiting for GetHuman1127925 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.