I made an online purchase via Click & Collect. One item was damaged and I returned it...

GetHuman916377's customer service issue with Ikea from July 2018

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The issue in GetHuman916377's own words
I made an online purchase via Click & Collect. One item was damaged and I returned it to the store. They don't exchange items. Because it was Click & Collect they would only refund it back to my credit card and said said I had to go back through the store*line and buy another one, which I did immediately. It's been over a month and the refund has not shown up on my credit card. I have all my receipts. I've tried to resolve this over the phone once and the Ikea rep could not get the Houston store to answer. She gave me the sequence to call for customer resolutions and when I get the number to work there is a ** MINUTE WAIT. I call again and get a recording saying they are having higher than normal call volume and the best time to call is between Tuesday and Thursday, * am to *pm, then the call disconnects!!! It is Wednesday *:** pm, right in the middle of the "best time to call" and they hang up on me!!! I want my refund and I need to talk to someone who can resolve this. Thanks!
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Customer service issue
Reported by GetHuman916377
Jul 25th, 2018 - 10 mons ago
I have an issue with Ikea too
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Seen by 3 customers so far
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GetHuman916377 started working on this issue
Jul 25th, 2018 6:39pm