My delivery was scheduled for yesterday. I received an automated message the day before...
GetHuman700297's customer service issue with Ikea from May 2018
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The issue in GetHuman700297's own words
My delivery was scheduled for yesterday. I received an automated message the day before which told me I would receive a call ** minutes before the driver would arrive. I did not receive this call, but I did receive a call from the delivery driver who barely spoke English, that said he would arrive in ** minutes. I left work immediately (I work ** minutes from home) and told him I would be there in ** minutes. The driver called me again * minutes later to tell me he was at my house and I told him I would be there in * minutes and to please wait. When I arrived home, no one was there. I tried numerous times to call the driver back and only got a voicemail. I tried several times to call the delivery company and was only put on hold with zero resolution. I called the driver one more time and finally reached him, at which point he yelled at me and hung up. I tried the delivery company again at which point I was finally able to get through to someone who said that I would receive a call from Ikea to resolve the situation. About ** minutes later I received an automated call telling me that my delivery was next and would arrive in about ** minutes. My delivery never arrived. I still have not received a call, any resolution, nor an apology or acknowledgement of any frustration. All I want is to reschedule my delivery and receive the item that I paid for. An apology and acknowledgement of wrongdoing would be nice as well. My order number is *********.
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