Promised Reimbursement for Luggage has not shown up

GetHuman-damoncom's customer service issue with Icelandair from August 2018

Help with my Icelandair issue
The issue in GetHuman-damoncom's own words
Our luggage was lost and we didn't have it the entire time we were on our trip to Europe. We've already filed a claim and Iceland Air has agreed to pay us. We used the link to fill in our debit card number on their payment link that was included in the email they sent informing us of the reimbursement of our expenses.*We've yet to see any money transferred and it's been over two weeks since we filled the request. Help!
GetHuman-damoncom did not yet indicate what Icelandair should do to make this right.
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Icelandair

Customer service issue
Reported by GetHuman-damoncom
Aug 9th, 2018 - 8 mons ago
I have an issue with Icelandair too
Fixed
Seen by 11 customers so far
Similar issue to 257 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-damoncom started working on this issue
Aug 9th, 2018 4:52pm
GetHuman-damoncom indicated the issue is not fixed yet.
Aug 9th, 2018 6:01pm
GetHuman-damoncom indicated the issue is not fixed yet.
Aug 10th, 2018 6:44pm
GetHuman-damoncom indicated the issue is not fixed yet.
Aug 10th, 2018 6:45pm
GetHuman-damoncom indicated the issue is not fixed yet.
Aug 10th, 2018 6:46pm
GetHuman-damoncom indicated the issue is not fixed yet.
Aug 12th, 2018 8:14pm
GetHuman-damoncom indicated the issue is not fixed yet.
Aug 26th, 2018 10:58pm