missing parcel and been charged for it

GetHuman-jjbalder's customer service issue with I-Pass Illinois from June 2018

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The issue in GetHuman-jjbalder's own words
The problem: my parcel has not arrived and have been charged for it**now I would like a refund in full
this is frustrating because ive been charged for the item
I would like refund in full as I'm pissed off
been a customer for a fair few years
I have an issue with I-Pass Illinois too
How GetHuman-jjbalder fixed the problem
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I-Pass Illinois

amazon
Customer service issue
Reported by GetHuman-jjbalder
Jun 12th, 2018 - a yr ago
I have an issue with I-Pass Illinois too
Fixed
Seen by 19 customers so far
Similar issue to 10 others
0 customers following this
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-jjbalder started working on this issue
Jun 12th, 2018 10:35pm
GetHuman-jjbalder indicated the issue is not fixed yet.
Jun 12th, 2018 10:35pm
GetHuman-jjbalder indicated the issue is not fixed yet.
Jun 12th, 2018 10:40pm