Hyundai Customer Service Issues

I had an appointment at the Badrika Hyundai service center on 19/4/22 to get the AC of my car EON fixed. I took my car to the service center at 10:49 am on the same day, and until 12 pm, no work was done. Upon my request, the mechanic checked the car at 3 pm and recommended changing 4 parts. The service adviser, Mohamad Sahbaj, quoted me 20,[redacted] rupees for the parts. I decided to explore other options and got my car's AC fixed at the market in just 30 minutes for only 1,[redacted] rupees. The market mechanic mentioned that only a gas refill was needed, indicating that the Hyundai agency service center was misleading customers and charging unnecessary fees. I suggest that the Hyundai company's chairman take immediate action against such dishonest practices to maintain customer trust in their service centers. Rakesh Kumar Pandey Hardua Mohalla, Nagod Distt. Satna Mobile: [redacted]

I leased a [redacted] Hyundai Tucson from Advantage Hyundai in Hicksville, Long Island, in July [redacted] and have been impressed with their services. I recently experienced an issue with my car's oil due to a missing drain plug, leading to a tow to Hudson Hyundai in Jersey City, NJ, costing me $[redacted]. The service manager, Diego Rojas-Conde, identified the problem and fixed it for $55, along with suggesting additional maintenance items. Since my Hyundai lease includes three years of free maintenance, I only authorized the oil plug repair. When picking up my car, I confirmed with Mr. Rojas-Conde that the free maintenance agreement would be honored. I am seeking a refund of $[redacted].17 for the expenses incurred due to the missing drain plug, which I believe was either defective or improperly installed by Advantage Hyundai. I appreciate the prompt assistance but am requesting reimbursement for the unexpected costs.

Hola, mi nombre es Esperanza Eusebia Lucas Dolz y tengo un Hyundai i20 con matrícula 9544KFZ. Quiero contarles sobre mi experiencia reciente con mi batería, la cual se descargó y no me permitió arrancar el coche. A pesar de tener contratado un servicio de asistencia en carretera por 5 años con Hyundai Cinking, no recibí respuesta al llamar en tres ocasiones a Koryo Car Valencia, donde compré el vehículo, para solicitar una grúa. Después de esperar más de 3 horas, tuve que recurrir a un remolcador particular que me cobró 69€ por el servicio. Finalmente, fui al taller Koryo Car donde pagué [redacted]€ para que reemplazaran la batería, ya que me informaron que solo tenía 2 años de garantía y no estaba cubierta por la garantía Hyundai Cinking, lo cual me sorprendió. Esta situación ha generado desconfianza en el servicio de asistencia contratado y me ha hecho cuestionar la validez de la garantía.

Hola, mi nombre es Blanca Campos. Mi esposo y yo fuimos al concesionario de Hyundai en Escondido, CA, para solicitar financiamiento para un auto. Al principio nos dijeron que sí con un enganche de [redacted] dólares. Al no ser financiados, entregamos los [redacted] que nos pedían, completamos la documentación, pero no nos dieron el auto en ese momento. Nos dijeron que lo traerían a nuestra casa, lo cual hicieron con un nuevo contrato que firmé. Sin embargo, la persona se llevó el auto de regreso diciendo que el banco no había aceptado mi información. Prometió llamar al día siguiente, pero nadie se comunicó. Después, nos pidieron [redacted] dólares adicionales para reducir la tasa de interés, lo cual rechazamos. Más tarde nos dijeron que no podían entregarnos el auto que queríamos por falta de crédito, solicitamos que nos devolvieran el dinero y aún no lo han hecho, argumentando que ya lo transfirieron, pero no lo hemos recibido. Estamos a la espera.

I currently have a [redacted] Hyundai Sonata at a dealership 30 miles away that needs a new engine under warranty. Hyundai corporate office assigned me a case manager and provided a case number. I submitted the necessary paperwork, except for the repair order due to difficulties with the dealership. Despite numerous attempts to contact the case manager, I have not received a callback. Customer service assured me they will send an alert to escalate the issue, but it was never completed as promised. Now, they mention another alert will take 3 to 5 days. I have exhausted savings on a rental car and missed work without resolution. I am struggling with bills and possibly hiring a lawyer is not financially feasible. I feel desperate and unsure of the next steps, as my attempts to escalate through corporate and head offices have been unsuccessful.

My [redacted] Hyundai Veracruz unexpectedly stalled right after the battery light turned on, leaving me stranded with no lights and open windows during a storm. The alternator failed suddenly, causing a two-week wait for the replacement. The mechanic found oil on the alternator and mentioned an open recall for this issue. The local Hyundai service department can only fix it on September 13. I urgently need a loaner car as I can't be without transportation due to my sick child. The expenses I've incurred have drained my finances. I'm also concerned about the water damage caused by the open windows during the storm. Mold is now present in the car's interior, and I hope this will be addressed during the repair.

Dear Sir/Madam, I wish to file a formal complaint regarding the ongoing issues with the vehicle I purchased in July [redacted], a 1.6 CRDI SX Plus model. A year ago, the paint on the back of my car was repaired by your manager due to a supposed company defect. I complied with the repaint, believing the matter was resolved. Unfortunately, recently the same paint problem recurred, affecting the entire vehicle. I am dismayed by this repetition of the issue from a reputable company. I am reluctant to proceed with another repaint as I have already addressed this once before. I kindly request the immediate replacement of my vehicle due to this persisting issue from your end. Sincerely,

Hello, I am Angela Musselman and I own a Hyundai Sonata [redacted]. In May [redacted], my car's engine locked up and I took it to Tempe Autoplex, Arizona. They informed me that I needed a new engine, luckily covered under warranty due to a recall by Hyundai. After having my car for nine months, I finally got it back in January [redacted]. However, in August [redacted], my car died while I was driving, and I had to return to the dealer. Initially, they mentioned needing to replace the fuel injectors and spark plugs, which I questioned as the spark plugs should have been included in the previous repair. I faced issues with communication, delays, and subsequent problems with my car, including the turbo hose not being reconnected and battery concerns. Eventually, I had to trade in my car for a [redacted] Sonata due to ongoing issues and expenses. Despite the kind staff, the continuous problems and lack of assistance have made it difficult to rely on my car for daily transportation. I hope Hyundai addresses these recurring issues promptly. Thank you, Angela Musselman

I own a [redacted] Hyundai Santa Fe with 29,[redacted] miles. I scheduled a 30,[redacted]-mile checkup and was surprised when Webb Hyundai in Merrillville, Indiana quoted me $[redacted] for the service. According to the maintenance booklet, the required service includes an oil change, tire rotation, and replacing the air cleaner and climate control filter, with the rest listed as "inspect." This price seems unusually high, especially considering I have owned 7 Hyundais in the past and never paid this much for a standard service. A local shop quoted me $[redacted] for the same service including additional items at an extra cost. I am puzzled as to why the inspection at Webb Hyundai comes at such a steep price compared to my previous experiences.

I have owned a Hyundai Sonata GLS 2.4 liter from [redacted] that I heavily rely on. I am a widow on a tight budget and I am in need of a new car with low mileage, ideally with the same features including 16-inch tires. The engine is currently functioning well, but unfortunately, I am feeling a sense of regret for not being able to afford a car shield or similar coverage to aid me during this time. I truly appreciate the Hyundai Sonata GLS model and recognize the value it has brought me. I believe that others should consider the importance of having extended warranty coverage, especially individuals like myself. At 69 years old, I am struggling financially and emotionally, hoping for a solution to improve my situation. I express my gratitude to Hyundai for creating such a reliable car, and I am reaching out in the hope that others may understand the struggles widows and widowers face in maintaining and securing their vehicles. Thank you for considering my message.

I had an accident with my car, registration number MP 08 ZA [redacted], near Lukbasa Police Station. My car was parked at Lukbasa Chowki when the accident happened. I called the toll-free number and was told that I would be dropped off for free up to District Guna. However, I was charged Rs. [redacted] to lift and load my car into the Recovery van, even though this service was already available at the Recovery van. Upset, I called the driver at [redacted] who unreasonably charged me. Eventually, my car was taken to Guna, but the Hyundai service center there refused repairs and advised me to take it elsewhere. I spoke with the toll-free number [redacted]5 and was informed to take the car to Surjeet Hyundai Chunabhatti, Bhopal, with the service being free due to the closure of the service center in Guna. After reaching Bhopal, I was further charged Rs. [redacted] by the Recovery van driver which led to a confrontation. Hyundai demanded a total of Rs. [redacted], even after it was meant to be free. I have recordings of the conversations and demand a resolution to this issue, or a refund of Rs. [redacted], or I will report this to the police.

My car with license plate number MP 08 ZA [redacted] met with an accident near Lukbasa Police Station. My car was parked at Lukbasa Station when it happened. After calling the toll-free number, I was told that I would be dropped off for free until Guna district. However, I was charged [redacted] rupees for loading and unloading my car at the Recovery ven, even though this service was already available there. When I mentioned that I could have used the hydraulic machine to place my car, they charged me an additional [redacted] rupees unnecessarily. Upon reaching Guna, the Hyundai service center informed me that they had stopped repairs and asked me to send the car elsewhere. I called the toll-free number [redacted]5, and after a long discussion, I was told to take my car to Surjit Hyundai Chunabhatti in Bhopal for free service due to the closure of the service center in Guna. After reaching Bhopal, the Recovery ven driver demanded [redacted] rupees, claiming it was for not giving the earlier agreed amount. They even charged me a total of [redacted] rupees. Despite being promised free service, I had to pay, leaving me frustrated. I now seek a refund or clarification; otherwise, I will file a complaint with the police.

I'm the second owner of a [redacted] Hyundai Sonata, purchased in [redacted]. In late [redacted], I noticed an oil consumption problem between changes, worsening to weekly top-offs. The car ran rough, leading to fouled spark plugs that were replaced but quickly filled with oil again. Firestone said the issue was due to rapid oil consumption in Hyundai vehicles and I needed to visit the dealership. The dealership couldn't test the oil consumption under warranty due to no warranty coverage. Hyundai denied fixing it without warranty, leaving my 83K-mile car inoperable. Feeling regretful for choosing this car, my family, all Hyundai owners, share my disappointment. From worrying about theft to now relying on others for work transport, I'm frustrated. Any help is welcome.

Dear Sir, I am speaking from Nagaur, and in December, I bought a diesel Hyundai Verna SX(O) model which met with an accident in January. Ten days after the accident, I sent the car to Shri Krishna Hyundai workshop in Nagaur, Rajasthan for repairs. It has been two months since I gave them the car. The service manager here, Himmat Singh, and the sales managers, Vikas Choudhary and Gokul Choudhary, are saying that they will not repair the car no matter what. I have told them to do it, but my car is not getting repaired. Please handle my case and get it done soon. I am facing many difficulties, with the owner causing trouble, no one responding, and my car not being repaired. If you can take any action, please do it quickly before I resort to burning the car in front of the media.

Subject: Concerns About Car Accident and Workshop Billing Name: Ankit Location: Charkhi Dadri Email: [redacted] Phone: [redacted] Date: July 28, [redacted] To the Customer Relations Department, Hyundai Orion Workshop, Hissar Subject: Concerns About Car Accident and Workshop Billing Dear Sir/Madam, I trust this message finds you well. My name is Ankit, and I am writing to raise formal concerns regarding the repair services offered by Hyundai Orion Workshop for my car, which was involved in an accident on July 20, [redacted]. Initially, I appreciate the prompt help provided by your workshop post-accident. Repairing the car was vital, and I am grateful that some parts were included in the zero-depreciation claim. Nevertheless, I am disappointed by the total bill amount of INR 50,[redacted], which I need to pay from my own funds. After reviewing the bill meticulously, I noticed various discrepancies and fees that seem excessive and unwarranted. I would like a detailed breakdown of the bill to understand the reasoning behind each expense. Further, it is my understanding that the insurance claim should have covered a substantial portion of the repair expenses. Therefore, I urge you to review the insurance claim process and the final bill to ensure that I am not being overcharged for the repair services. I am also uneasy about the quality of some of the replaced parts, as I have noticed recurring issues with my car's performance since the repairs were done. I anticipate top-tier workmanship and am disheartened by these post-repair problems. As a devoted Hyundai customer, I trust in the brand's dedication to customer satisfaction and exceptional service. I believe you will promptly address my concerns and take the necessary actions to resolve the issue. Please conduct a thorough review of the billing inconsistencies and repair quality, and if any mistakes are discovered, I request an amended and precise bill. I am hopeful for a swift resolution to this matter. Please confirm receipt of this complaint and update me on the steps being taken to address it. You can reach me via the provided email address or phone number. Thank you for your attention. I await your response. Sincerely, Ankit

I purchased a pre-owned [redacted] Hyundai Kona with 18,[redacted] miles six weeks ago. Initially, the windshield had a chip that necessitated a full replacement, an issue that existed when I received the vehicle. Currently, my car's horn is not functioning, which is a significant problem as my husband, who is the sole driver due to his Alzheimer's and health condition, resides in Florida. The dealership directed me to another location for horn repairs, and scheduling an appointment means being without transportation for four days. This presents a challenge as my husband requires frequent medical appointments. Additionally, there is uncertainty regarding the part's availability. When I bought the car, they mentioned providing a loaner vehicle, which hasn't happened. As a senior with limited financial resources and feeling distressed, any assistance would be greatly appreciated.

I have a 7-week-old car that is now in the shop for the second time. It was at Carl Square Auto Mall before, and now it's at Hyundai Coconut Creek without an appointment. The main issue is that my car horn is not working, which is a safety concern. I am scheduled for an appointment on September 6th, and they mentioned it might take 2 to 4 days to fix. The dealership where I purchased the car said I would get a loaner car, which is essential as my husband is very ill with ALS, a heart condition, and dementia, requiring daily doctor visits. I urgently need assistance on how to manage this situation as I cannot be without a vehicle. Any advice would be greatly appreciated.

I own a [redacted] Hyundai Kona AWD with the 2.0 engine and only 2,[redacted] miles on it. Every time I start it and drive, there is a noticeable ticking noise. The dealership claims that all 2.0 engines make this noise, but after speaking with other owners of the same vehicle, it seems not everyone experiences this. I am concerned that there might be an issue with my car. I am looking for some advice on this matter. Thank you.

I brought my [redacted] Santa Fe into the dealer on September 7th to fix the warning sensor and reader. This sensor kept falsely alerting me about low tire pressure. Unfortunately, it has been 19 days and my car still hasn't been repaired. I was told they either need to order another part or someone else is ahead of me in line for repairs. They are not responding to my messages, and I have to rely on a mediator for updates. I have been a loyal customer for 11 years. Can anyone assist me with this situation?

Hello, On 9/27/[redacted], I brought in my [redacted] Hyundai Santa Fe for a recall and a blinking check engine light. The dealership asked for $[redacted] for the diagnosis before I could get my car back. After not hearing from them that day, I called on 9/28/[redacted] to follow up. I spoke with a technician named Michael who informed me they didn't have a technician available to diagnose my car. I requested to have my car back to drive to work, but he refused. I also asked for a rental car, which was also denied. I am concerned as to why they would keep my car and not provide information on the issue. I hope you can assist in resolving this matter, as I believe transparency is crucial when it comes to my vehicle. Thank you.