A year ago your signal was just fine and the streaming was fast. Now all the time I get...

GetHuman847891's customer service issue with Hulu from July 2018

Help with my Hulu issue
Top Tip from another customer
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The issue in GetHuman847891's own words
A year ago your signal was just fine and the streaming was fast. Now all the time I get a retrieving message and spotty performance. I found a Consumer Affairs discussion board on the Internet and saw posts from all over the country complaining about the same problem. Your tech guy in chat had me check upload and download speed and the latency rate. He or she said my latency rate of **** was too high for Hulu. I find that a lame excuse for poor service because I can get good streaming from Netflix, U-tube and even Pluto TV. You guys must have cut corners somewhere to cause this to happen. I am considering canceling unless you can show a really good signal like we had a year ago. You changed something to make it so crappy now. Please respond to my email.

GetHuman847891 did not yet indicate what Hulu should do to make this right.

How GetHuman847891 fixed the problem
What I do now is to watch Hulu now only on my Dell Computer. I just binge watched three episodes of "Disappeared" and all was fine. Even the comercials played. Apparently this is a Roku player issue. Now maybe I can find a way to use my TV set as a monitor.
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Hulu

Customer service issue
Reported by GetHuman847891
Jul 3rd, 2018 - 2 years ago
Fixed
GetHuman847891 shared how to fix
Seen by 4 customers so far
Similar issue to 2327 others
0 customers following this
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Timeline

GetHuman847891 started working on this issue
Jul 3rd, 2018 11:50pm
GetHuman847891 shared this issue with friends on Facebook
Jul 3rd, 2018 11:51pm
GetHuman847891 confirmed the issue is fixed. Hooray!
Jul 7th, 2018 1:06am

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