*) Received an email from House of Fraser confirming that my online registration was su...

GetHuman-rlody's Account Access issue with House of Fraser from March 2020

Help with my House of Fraser issue
Before contacting them, items GetHuman-rlody may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-rlody's own words
*) Received an email from House of Fraser confirming that my online registration was successful.***) Tapped the 'Shop for Men' link contained within the HoF email, and proceeded to browse the website.***) After adding several items to my 'Bag', I proceeded to checkout, only to be directed to Sign-in again?***) Despite numerous attempts to Sign-in (using the same email address and password as confirmed by HoF's earlier email), I failed every time.***) I've followed each and every recommended method of contacting HoF's Customer Services, according to HoF's help pages, but to no avail. Each time I end up being caught in a virtual loop, whereby I'm reptitively asked to explain my problem, with no provision to actually send my email!***) Furthermore the web chat facility wasn't functioning, and no Customer Service contact telephone number is provided anywhere on the HoF website. All very amateurish for such a big household name!***) So it's not really a question of how HoF resolves the above issues, it's whether they can be bothered to retain my potential custom, by simply allowing me to Sign-in to my account. Though an accompanying Culpa Mea wouldn't go amiss!***

GetHuman-rlody did not yet indicate what House of Fraser should do to make this right.

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House of Fraser

Account Access issue
Reported by GetHuman-rlody
Mar 6th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1664 others
0 customers following this

Timeline

GetHuman-rlody started working on this issue
Mar 6th, 2020 2:32am
GetHuman-rlody shared this issue with your circles on Google+
Mar 6th, 2020 2:32am
GetHuman-rlody shared this issue with others over email
Mar 6th, 2020 2:37am
GetHuman-rlody indicated the issue is not fixed yet.
Mar 7th, 2020 2:25pm
GetHuman-rlody indicated the issue is not fixed yet.
Mar 9th, 2020 1:32pm

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