I made an order and was notified by Ydel that it would arrive on Tuesday. It did not so...

GetHuman-ireneove's customer service issue with House of Fraser from January 2019

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The issue in GetHuman-ireneove's own words
I made an order and was notified by Ydel that it would arrive on Tuesday. It did not so I contacted them. They were very unhelpful. I also text the courier who didn’t get back to me until the next day. I was not allowed to speak to a manager and was told they would not give me feed back on what was happening. Their tracking service has not been updated since Tuesday and I am now left paying for goods I have not received. I tried to contact you by phone but the number you give is unobtainable. Getting concerned about both services.
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House of Fraser

Customer service issue
Reported by GetHuman-ireneove
Jan 25th, 2019 - 3 mons ago
I have an issue with House of Fraser too
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Seen by 2 customers so far
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GetHuman-ireneove started working on this issue
Jan 25th 11:15am