I ordered a suit and three shirts on * Jan online for buy and collect in Guildford. On...
GetHuman-alexross's customer service issue with House of Fraser from January 2019
Help with my House of Fraser issue
First: share to improve GetHuman-alexross's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alexross's next move: talk to House of Fraser when they open.
House of Fraser's call center is closed now. We will send GetHuman-alexross a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-alexross may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-alexross's own words
I ordered a suit and three shirts on * Jan online for buy and collect in Guildford. On ** jan I was told they were in. I travelled **m on ** Jan to collect....to find no suit in the package.*The shop offered an exchange but I want the suit I paid for. The shop manager said he would contact you to chase it down and get it delivered. * days on, I have heard nothing and you dont respond to emails.*Please find and deliver my suit
GetHuman-alexross did not yet indicate what House of Fraser should do to make this right.
I have an issue with House of Fraser too
How GetHuman-alexross fixed the problem
We are waiting for GetHuman-alexross to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.