Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2211417 may need:
Name, Itinerary number, Phone number, Email address, and Billing address
The issue in GetHuman2211417's own words
Pick up rental car that was booked and prepaid. ... I prepaid for a rental car via thrifty and they won’t give me the car.*I would like a refund. I had to go across the street and book with another company.
They have the wrong info in their system.
Tried to call the number the rep gave me at the counter. called it while standing with him only to learn they were closed. He felt so bad he walked us across to ALamo.
I have an issue with Hotwire too
How GetHuman2211417 fixed the problem
We are waiting for GetHuman2211417 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.