I had received yesterday an email from *****@***.com telling me that he placed a malwar...

GetHuman4618044's Hacked Account issue with Hotmail from April 2020

Help with my Hotmail issue
First: share to improve GetHuman4618044's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4618044 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4618044's own words
I had received yesterday an email from *****@***.com telling me that he placed a malware and he access my Facebook and email account and he is asking for money via bitcoin. I did not reply neither open the link . I change the Hotmail password twice till now but I need Ur support as my Hotmail email is since a long time more than ** years and contain a lot of folders related to previous work .so I want to make sure that the email is secure and I don't need to open a new email account. Awaiting feedback pls

GetHuman4618044 did not yet indicate what Hotmail should do to make this right.

How GetHuman4618044 fixed the problem

We are waiting for GetHuman4618044 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hotmail customer problems.
How Do I Reset My Hotmail Password?How Do I Recover My Hacked Hotmail Account?How Do I Recover My Account Access to Hotmail?
Do you have a customer issue as well?
We can help you get Hotmail's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Hotmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hotmail

Hacked Account issue
Reported by GetHuman4618044
Apr 10th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1388 others
0 customers following this

Timeline

GetHuman4618044 started working on this issue
Apr 10th 5:40pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians