Hotmail Customer FAQ

This issue can happen due to several reasons. Firstly, check your spam/junk folders to see if the emails are incorrectly marked as spam. Make sure the sender is not in your blocked email addresses list. Check your email rules to see if messages are being redirected to another folder. The issue can also be with the sender's server, which may fail to deliver messages. If you've checked all of these and the issue persists, there could be more complex issues related to server problems or the status of your account.

If you can't access your Hotmail account, it might be due to forgetting your password or your account being locked because of several wrong password attempts. In both cases, you'll need to recover your account. 1. Go to the account recovery page. 2. Enter your email address and click on "Next". 3. Choose the verification method (email or text), and then fill in the full email address or last four digits of your phone number to confirm. 4. You'll receive a security code. Enter the code in the field provided on the recovery page. 5. Next, reset your password. If you've tried these steps and still can't get into your account, it's possible that someone else is using it. In this case, select "I think someone else is using my Microsoft account".

Hotmail (now Outlook.com) does not provide a direct email or phone line that you can speak with a support representative. If you need assistance, it is recommended that you use their official help and support system which is available online. You can ask questions, troubleshoot problems, and find answers to common issues. If necessary, you may have a chance to live chat with a virtual agent to help resolve your issues. For specific account-related issues, we recommend you go through the account recovery process or report the issue via the Security Support page.

We understand your situation, and here's a potential fix. When an account is blocked, Microsoft often asks for additional verification. If you're not receiving the code, make sure to double-check the contact details you've provided- it's possible there could be a typo or it might have been sent to an old phone number or email address. If you are receiving the verification code but it's not working, make sure to enter it exactly as it appears in the message. Remember, these codes are usually time-sensitive. If you're still having trouble, consider resetting your password as a possible solution. We hope this resolves your problem!

To update your phone number in your Hotmail account, follow these steps: 1. Sign-in to your account. 2. Click on your name or profile picture at the top of the page to open the account menu. 3. Select "View account" or "Account settings". 4. Click on "Security" from the menu. 5. You will be asked to verify your identity. After doing so, click on "Update info". 6. Click "Add security info", then enter your new phone number. 7. An OTP will be sent to the new number for verification. Provide this when asked. 8. Make sure to delete the old number if no longer in use. Please note, the layout and names of the options might slightly vary.