I cannot access my old account. I set it up when I was really young, and no longer reme...

GetHuman967910's customer service issue with Hotmail from August 2018

804 similar
0 following
Help with my Hotmail issue
First: share to improve GetHuman967910's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman967910's next move: go to the Hotmail help center.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman967910 will want to follow the link below to head to their help center. We will check on GetHuman967910 later to make sure it's all set or try to help escalate.
The issue in GetHuman967910's own words
I cannot access my old account. I set it up when I was really young, and no longer remember my password. I dont have the phone number associated to the account anymore, and I have tried providing details that hotmail requested (last emails sent, to whom etc) but the information I provided was not enough. I have a photo on there that I sent of my recently deceased Nan that I would really like to get, as my computer crashed and I no longer have it. The email address is: *****@***.com
GetHuman967910 did not yet indicate what Hotmail should do to make this right.
I have an issue with Hotmail too
How GetHuman967910 fixed the problem
We are waiting for GetHuman967910 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotmail's attention and get better help faster. Tap below to get started.
Having Hotmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hotmail email you?
This email address isn't valid
Follow this issue
See how GetHuman967910 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman967910
Aug 8th, 2018 - 7 mons ago
I have an issue with Hotmail too
Not resolved
Seen by 7 customers so far
Similar issue to 804 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
GetHuman967910 started working on this issue
Aug 8th, 2018 7:58pm