I cannot access my old account. I set it up when I was really young, and no longer reme...

GetHuman967910's customer service issue with Hotmail from August 2018

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The issue in GetHuman967910's own words
I cannot access my old account. I set it up when I was really young, and no longer remember my password. I dont have the phone number associated to the account anymore, and I have tried providing details that hotmail requested (last emails sent, to whom etc) but the information I provided was not enough. I have a photo on there that I sent of my recently deceased Nan that I would really like to get, as my computer crashed and I no longer have it. The email address is: *****@***.com
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Hotmail

Customer service issue
Reported by GetHuman967910
Aug 8th, 2018 - 7 mons ago
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GetHuman967910 started working on this issue
Aug 8th, 2018 7:58pm