Yesterday I attempted to log into my Hotmail account and received a message that they b...

GetHuman-philrob's customer service issue with Hotmail from August 2018

1 view
 | 
802 similar
 | 
0 following
Help with my Hotmail issue
First: share to improve GetHuman-philrob's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-philrob's next move: go to the Hotmail help center.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-philrob will want to follow the link below to head to their help center. We will check on GetHuman-philrob later to make sure it's all set or try to help escalate.
The issue in GetHuman-philrob's own words
Yesterday I attempted to log into my Hotmail account and received a message that they believed someone other than me was trying to log into my account. I went through the steps, but I apparently tried too many times to receive a response and now they are simply shutting down my acct with many emails I have filed and a lot of info I need to retrieve. The problem I have it that somehow they had an alternate email for me which was a work email I no longer used. I asked that they send the info to reset my password to my husband's email and they did send an email but not anything that is getting me back in. How do I prove that I am who I am? I have had that email since I first had email so my life is connected to it. Can you help?
GetHuman-philrob did not yet indicate what Hotmail should do to make this right.
I have an issue with Hotmail too
How GetHuman-philrob fixed the problem
We are waiting for GetHuman-philrob to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotmail's attention and get better help faster. Tap below to get started.
Having Hotmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hotmail email you?
This email address isn't valid
Follow this issue
See how GetHuman-philrob fixes it.
This email address isn't valid

Hotmail

Customer service issue
Reported by GetHuman-philrob
Aug 8th, 2018 - 7 mons ago
I have an issue with Hotmail too
Not resolved
Seen by 1 customer so far
Similar issue to 802 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-philrob started working on this issue
Aug 8th, 2018 7:30pm