my password is correct but outlook wants me to verify it's me by giving last * digits o...

GetHuman732970's customer service issue with Hotmail from May 2018

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The issue in GetHuman732970's own words
my password is correct but outlook wants me to verify it's me by giving last * digits of my phone number. I have done this and it looks to match up with what they're expecting yet it will not send any code to my phone. I did the other method of using my other email address and I got a series of ridiculous questions and then said I couldn't answer enough info. No **** I don't remember what my xbox account name or credit card numbers were because I havent had it for over * years!!! This is ridiculous. Any time I try to contact customer support it wants me to log in but won't let me... Apparently I need tech support to contact tech support. This has been * days of ******* around and this system seems to be nothing but a serious joke.
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Hotmail

Customer service issue
Reported by GetHuman732970
May 30th, 2018 - 2y ago
I have an issue with Hotmail too
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Seen by 7 customers so far
Similar issue to 215 others
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Timeline
GetHuman732970 started working on this issue
May 30th, 2018 9:45pm