We found out today that the place our reservation is for has been closed for over a yea...

GetHuman-powersfm's Problem With a Rental issue with Hotels.com from May 2021

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The issue in GetHuman-powersfm's own words
We found out today that the place our reservation is for has been closed for over a year and a half! This information did not come from you. You sold us a room that did not even exist for quite some time. **I tried the chat then a phone call where I was on hold an extended amount of time. We needed somewhere to stay and had no choice but to find something in a hurry. I was finally over the phone offered another place, but I now have no faith in hotels.com! We have such a mess due to this! I do not choose to chance this happening again with you. I would like and expect my full payment refunded.**Thank you*Jennifer Powers

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Hotels.com

Problem With a Rental issue
Reported by GetHuman-powersfm
May 6th, 2021 - 3 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 2055 others
0 customers following this

Timeline

GetHuman-powersfm started working on this issue
May 6th 10:15pm

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