I have tried to reach customer service at Hotels.com unsuccessfully by telephone. I was...

GetHuman-apshudgi's customer service issue with Hotels.com from March 2021

Help with my Hotels.com issue
The issue in GetHuman-apshudgi's own words
I have tried to reach customer service at Hotels.com unsuccessfully by telephone. I was left on hold with no answer for over an hour. I was told to call and get credit for a recent * night stay and have not been able to reach anyone to make this happen. It is outrageously bad customer service. How do I get this resolved once and for all?**Ann Hudgins****-***-****

GetHuman-apshudgi did not yet indicate what Hotels.com should do to make this right.

How GetHuman-apshudgi fixed the problem
I called customer service and picked the option that was most likely to require a person to handle the call. I believe it was about a new credit card. Once someone answered quickly they were able to help me. Prior to that I wasted over * hours trying to handle a simple request.
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Hotels.com

Customer service issue
Reported by GetHuman-apshudgi
Mar 24th, 2021 - 2 months ago
Fixed
GetHuman-apshudgi shared how to fix
Seen by 15 customers so far
Similar issue to 1825 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-apshudgi started working on this issue
Mar 24th 5:10pm
GetHuman-apshudgi confirmed the issue is fixed. Hooray!
Mar 24th 10:08pm

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