***********Dear Sir,*I booked a room in the holy city of Madinah (Saudi Arabia) through...

GetHuman3983122's customer service issue with Hotels.com from November 2019

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The issue in GetHuman3983122's own words
***********Dear Sir,*I booked a room in the holy city of Madinah (Saudi Arabia) through you.*My confirmation details are as follows:*Hotels.com reservation confirmation ************* - Mawaddah Al Safwah Hotel - Medina *You have mentioned that I have to produce CREDIT CARD or CASH DEPOSIT at the time of the check-in. *You have already deducted the full amount of the rent. Then what does CASH DEPOSIT mean?*And I DON'T HAVE a credit card, so I cannot carry any at the time of the check-in. This room was booked by my son, FAIZAN RASHID.*What will happen if I don't have the credit card?*I am not paid, for the first time, a room rent by my son's card. I am doing this for many years.*I am also staying at this hotel (SAFWA MAWADDAH). for five years or more. I always paid cash as required by the hotel.*From Muhammad Rashid

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Hotels.com

Customer service issue
Reported by GetHuman3983122
Nov 23rd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 777 others
0 customers following this

Timeline

GetHuman3983122 started working on this issue
Nov 23rd, 2019 12:36pm

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