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The issue in GetHuman2233041's own words
I have recently used your app and must say that I have found it to be one of the most helpful and rewarding app to use when booking and price checking. My problem is with the system ******** my girlfriend on her free nights. We live and pay a daily rate for motel rooms. She is a gold member and we weren't helped by customer care in redeeming her free night after we paid for **. I would love to see not only the free night absolutely free but also an additional free night is due I believe. I wasn't even transferred to manager upon reqest
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