I have recently used your app and must say that I have found it to be one of the most h...

GetHuman2233041's customer service issue with Hotels.com from February 2019

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The issue in GetHuman2233041's own words
I have recently used your app and must say that I have found it to be one of the most helpful and rewarding app to use when booking and price checking. My problem is with the system ******** my girlfriend on her free nights. We live and pay a daily rate for motel rooms. She is a gold member and we weren't helped by customer care in redeeming her free night after we paid for **. I would love to see not only the free night absolutely free but also an additional free night is due I believe. I wasn't even transferred to manager upon reqest
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Hotels.com

Customer service issue
Reported by GetHuman2233041
Feb 18th, 2019 - 8 mons ago
I have an issue with Hotels.com too
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Seen by 5 customers so far
Similar issue to 898 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman2233041 started working on this issue
Feb 18th 3:46pm