Booked * separate bookings for rooms in Sydney Nova Scotia, one booking was for * stand...
GetHuman-ljmd's customer service issue with Hotels.com from December 2018
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The issue in GetHuman-ljmd's own words
Booked * separate bookings for rooms in Sydney Nova Scotia, one booking was for * standard rooms , second for one suite . They had free cancellation called the day before to modify my reservation spoke to a super helpful agent who said it was no problem . I wanted to change to one standard room in the first booking keeping also the suite from the second , he assured me it was done I would still have one standard room and * suite . I got to an overbooked hotel to find out I had one reservation for a suite ended up paying a lot extra to find another room , will never book through here again to unreliable
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