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Before contacting them, items GetHuman1612858 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1612858's own words
I recently booked a hotel and the day that I booked it, I was actually able to find another place to stay. I was originally going to stay at the “HomeTowne Studios” located in Colorado Springs for about *-* nights for about ***$ and the same night I cancelled the reservation so that I wouldn’t get charged for a place that I wasn’t going to stay at and I was able to contact Hotels.com and cancel my reservation but for some reason it was still charged to me card for some reason. By the way my confirmation number is “************”.
GetHuman1612858 did not yet indicate what Hotels.com should do to make this right.
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