I have attempted to book and the foreign call centre have told lies in order to placate...

GetHuman1039914's customer service issue with Hotels.com from August 2018

Help with my Hotels.com issue
The issue in GetHuman1039914's own words
I have attempted to book and the foreign call centre have told lies in order to placate me, I was told they could look at a price comparison site as they were foreign and did not have access, secondly, they were able to look at the site and arrived at a figure that was not on my screen and finally looked on the site and were able too see the price that I was seeing but could agree a description. I have been dealing with your company for approx. ** years and am a Silver member of long standing and have dealt with the American call centres and have had no problems* I have given advice to others extolling your service levels but I cannot do this at present. That is sad!!!!!
GetHuman1039914 did not yet indicate what Hotels.com should do to make this right.
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How GetHuman1039914 fixed the problem
Reached agreement with price.
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Hotels.com

Customer service issue
Reported by GetHuman1039914
Aug 27th, 2018 - 4 mons ago
I have an issue with Hotels.com too
Fixed
Seen by 6 customers so far
Similar issue to 284 others
0 customers following this
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Loyalty program number (if applicable)
Timeline
GetHuman1039914 started working on this issue
Aug 27th 12:10am
GetHuman1039914 shared this issue with others over email
Aug 27th 12:16am
GetHuman1039914 shared this issue with your circles on Google+
Aug 27th 12:21am
GetHuman1039914 shared this issue with others over email
Aug 27th 12:21am
GetHuman1039914 indicated the issue is not fixed yet.
Aug 27th 1:12am
GetHuman1039914 indicated the issue is not fixed yet.
Aug 28th 10:14am
GetHuman1039914 confirmed the issue is fixed. Hooray!
Aug 28th 12:18pm