I have attempted to book and the foreign call centre have told lies in order to placate...
GetHuman1039914's customer service issue with Hotels.com from August 2018
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The issue in GetHuman1039914's own words
I have attempted to book and the foreign call centre have told lies in order to placate me, I was told they could look at a price comparison site as they were foreign and did not have access, secondly, they were able to look at the site and arrived at a figure that was not on my screen and finally looked on the site and were able too see the price that I was seeing but could agree a description. I have been dealing with your company for approx. ** years and am a Silver member of long standing and have dealt with the American call centres and have had no problems* I have given advice to others extolling your service levels but I cannot do this at present. That is sad!!!!!
GetHuman1039914 did not yet indicate what Hotels.com should do to make this right.
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How GetHuman1039914 fixed the problem
Reached agreement with price.
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