Hotels.com Customer FAQ

Cela peut être dû à plusieurs facteurs. Premièrement, assurez-vous que vous êtes connecté au compte Hotels.com utilisé pour faire la réservation. Deuxièmement, il est possible que la réservation n'a pas été complètement finalisée ou qu'il y a eu une erreur pendant le processus de réservation. Si la réservation a été récemment faite, il peut y avoir un léger délai avant qu'elle apparaisse sur votre compte. Si vous avez suivi toutes ces étapes et que votre réservation n'apparaît toujours pas, il est possible qu'il y ait un problème technique. Nous vous recommandons de vérifier toutes ces possibilités et, si le problème persiste, de contacter le service client de Hotels.com pour plus d'assistance.

If you've accidentally booked the wrong number of guests for your hotel, cancelling and rebooking with the correct guest quantity is the most straightforward solution. Do this as soon as possible to assure availability. On your itinerary page, find the "Cancel" button or "Cancel this reservation" link; once your cancellation is confirmed, you can rebook with the correct guest count. Depending on the hotel's policy and how soon the stay is, there may be cancellation fees. If the option to cancel is unavailable, that means you've selected a non-refundable booking that can't be changed.

We're sorry to hear about your flight cancellation. When such circumstances arise, it's crucial to modify or cancel your hotel reservation to avoid any penalties. You can manage your booking online through your Hotels.com account. However, the cancellation policy of the hotel applies which you can find in your booking confirmation email. In case of non-refundable bookings, you may not be eligible for a refund. Therefore, it's always best to consider travel insurance for these types of situations.

You can access your just-made reservation by signing into your Hotels.com account. The 'Manage your bookings' option allows you to view all your current and past bookings. If the booking doesn't appear immediately, don't worry. Reservation details can take up to 48 hours to synchronize with your Hotels.com account. However, be sure to check your email for the booking confirmation that should have been sent to you. If you still can't find your reservation after 48 hours, you might want to get in touch with the Hotels.com customer support team for further help.

Sure, you can change your email address by following these steps. Log into your Hotels.com account. Go to "My Account" located at the top right of the page. Then, click “Account details” and you’ll find an area were you can edit your personal information, including your email address. Make sure to save the changes before exiting the page to ensure your new email is updated successfully.