GetHuman-annecul's customer service issue with Hotels.com from July 2018
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Hello, I’m contacting you regarding booking ************. I’ve tried calling customer service twice today but was told the system was down and you were unable to view reservations. I wasn’t able to get on my original flight due to a name mix up at the airport and will not be arriving in Copenhagen until tomorrow night (****). I called the hotel to cancel my reservation for this evening (****). I would like to receive a refund for the first night of my booking as the hotel said it was fine and already cancelled it. They were unable to issue a refund as it was booked through Hotels.com
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