Hello, I’m contacting you regarding booking ************. I’ve tried calling customer s...

GetHuman-annecul's customer service issue with Hotels.com from July 2018

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Hello, I’m contacting you regarding booking ************. I’ve tried calling customer service twice today but was told the system was down and you were unable to view reservations. I wasn’t able to get on my original flight due to a name mix up at the airport and will not be arriving in Copenhagen until tomorrow night (****). I called the hotel to cancel my reservation for this evening (****). I would like to receive a refund for the first night of my booking as the hotel said it was fine and already cancelled it. They were unable to issue a refund as it was booked through Hotels.com
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Hotels.com

Customer service issue
Reported by GetHuman-annecul
Jul 26th, 2018 - 10 mons ago
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Timeline
GetHuman-annecul started working on this issue
Jul 26th, 2018 3:41pm
GetHuman-annecul shared this issue with others over email
Jul 26th, 2018 3:42pm