I am trying to complete a booking at apartment in Monaco for ** nights but it is being...

GetHuman-takeane's customer service issue with Hotels.com from June 2018

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The issue in GetHuman-takeane's own words
I am trying to complete a booking at apartment in Monaco for ** nights but it is being paid for by my partner Thomas Newton on his visa card do How do we do this*My name is the name of the person namely me Teri Byrne staying at the apartment
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How GetHuman-takeane fixed the problem
I do not wish to say anything against Hotels.com that I found through Trivago - it is not settled. That apartment in Monaco is not in Monaco it is on French border. but the whole building is very grubby and one which a female on her own would not even enter. I had to get emergency hotel. The first day the phone number for the apartment rang to voice mail. I left my name phone number and asked could someone please phone me re pick up of keys. The next day I was told by operator when I rang that number that there is no such number. I alerted Hotels.com that this is a scam * I and my companion are at a loss of over *,*** Euro. I today heard from Hotels.com that I must be wrong as the apartment is still active on their site. I am disappointed in them as the phone number for the apartment is still not real. They are obviously using another phone number. The Transaction seemingly went through in Spain. The hotels here near Monaco as I needed emergency room have told me that they are tired of listening to this scam. They have had many scammed customers as me. I am surprised that Hotels.com are not investigating more of this and seemingly have the scammer back on their site. Disappointed in Trivago & Hotels.com but I think the scammer is also on Booking.com
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Hotels.com

Customer service issue
Reported by GetHuman-takeane
Jun 4th, 2018 - 5 mons ago
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Fixed
GetHuman-takeane shared how to fix
Seen by 5 customers so far
Similar issue to 106 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-takeane started working on this issue
Jun 4th 3:52pm
GetHuman-takeane confirmed the issue is fixed. Hooray!
Jun 4th 5:05pm