Room doesn't look clean or safe, overwhelming strong odor - Check in

GetHuman619904's customer service issue with Hotels.com from April 2018

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Help with my Hotels.com issue
Before contacting them, items GetHuman619904 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
GetHuman619904's next move: have a Hotels.com rep call.
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman619904's own words:
Check in ... Room doesn't look clean or safe, overwhelming strong odor
Refund
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Hotels.com

Ocean surf hotel
Customer service issue
Reported by GetHuman619904
Apr 22nd, 2018 - 3 mons ago
I have an issue with Hotels.com too
Not resolved
Seen by 3 customers so far
Similar issue to 160 others
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Timeline
GetHuman619904 started working on this issue
Apr 22nd 10:53pm