spent hours finding a holiday place . We find a place, reserve it , our family members...

GetHuman-baertrea's customer service issue with HomeAway.com from May 2019

Help with my HomeAway.com issue
The issue in GetHuman-baertrea's own words
spent hours finding a holiday place . We find a place, reserve it , our family members buy flights , we go to pay, we are blocked, spent * hours talking to customer service reps who can't help because they are clueless , refuse to put me though to tech support , refuse to let me speak to a manager, suggest I BOOK A DIFFERENT HOLIDAY , called my bank multiple times they assure me the problem is not them . Home away are a stupid inefficient time wasters . Hope you go bust asap to air b and b because this is the *rd time I've booked though you and EVERY TIME THERE HAS BEEN issue a that have caused me hours of UNNECESSARY STRESS , phone calls and hassle

GetHuman-baertrea did not yet indicate what HomeAway.com should do to make this right.

How GetHuman-baertrea fixed the problem
I am furious with home Away , to resolve this issue it took * HOURS!!!!!!!!!!!!! of phone calls, waiting on hold , calling banks. The issue was with homeaway. YOU BLOCKED THE PAYMENT. AND EVERY CUSTOMER SERVICE REP REFUSED TO LET ME SPEAK TO A MANAGER OR TECH SUPPORT. YOU **** IN CUSTOMER SERVICE .NEVER BOOK WITH YOU AGAIN
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Customer service issue
Reported by GetHuman-baertrea
May 17th, 2019 - 2 years ago
GetHuman-baertrea shared how to fix
Seen by 20 customers so far
Similar issue to 1414 others
0 customers following this
Items needed
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Booking reference
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Email address on the account
Loyalty program number (if applicable)


GetHuman-baertrea started working on this issue
May 17th, 2019 8:17am
GetHuman-baertrea confirmed the issue is fixed. Hooray!
May 19th, 2019 12:26pm