I had to adjust a reservation with a novice renter, he let the inquiry expire and now I...

GetHuman1220453's customer service issue with HomeAway.com from September 2018

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The issue in GetHuman1220453's own words
I had to adjust a reservation with a novice renter, he let the inquiry expire and now I sent back the adjusted dates and we seem stuck. I don't know how to advise him on his end. He seems to think he's given me his credit card info and doesn't want to give it again. He clearly needs help, he's suspicious of me with his financial info I don't have. He's impatient and frustrated, perhaps you can reach out to him.*His name is John Byle. the reservation is ****-****
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HomeAway.com

Customer service issue
Reported by GetHuman1220453
Sep 27th, 2018 - 2 mons ago
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GetHuman1220453 started working on this issue
Sep 27th 11:42pm