We cannot get into the rental we are scheduled to stay in today.

GetHuman-cjez's customer service issue with HomeAway.com from June 2018

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The problem: We cannot get into the rental we are scheduled to stay in today.
GetHuman-cjez did not yet indicate what HomeAway.com should do to make this right.
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HomeAway.com

Customer service issue
Reported by GetHuman-cjez
Jun 25th, 2018 - 4 mons ago
I have an issue with HomeAway.com too
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Seen by 4 customers so far
Similar issue to 258 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-cjez started working on this issue
Jun 25th 10:52pm
GetHuman-cjez confirmed the issue is fixed. Hooray!
Jun 25th 11:53pm