I purchased * ** ft ladders July *, **** then tried to return them August *, **** with...

GetHuman-yledean's Refunds and returns issue with Home Depot from August 2019

Help with my Home Depot issue
Top Tip from another customer
Most items can be refunded but only within 24 hours or 30 days of the purchase. Be sure to have you receipt. You will need to contact support then return the item to them. You should either call, go into the store or email support to process a refund as soon as possible.
The issue in GetHuman-yledean's own words
I purchased * ** ft ladders July *, **** then tried to return them August *, **** with the receipt, the clerks could not complete the transaction. Afterward, I tried to return a lesser cost item and they couldn't complete that transaction either. They said the account is frozen for ** days. I asked for an explanation of the situation and they could not answer.* Please explain why the account is frozen, and what can be done to resolve this issue? I must say, these purchases are from my original bulk purchase of $**,***.*** for a building project that requires frequent returns in order to exchange unnecessary items, as the project closes out.**Thank you,*Daryle D. Marion

GetHuman-yledean did not yet indicate what Home Depot should do to make this right.

How GetHuman-yledean fixed the problem
Here's where the problem stems from: the store credit card was issued from a past return including a receipt, then I purchased the ladders with the store credit card. When trying to return the products, the system wouldn't allow the return as having a receipt. Now I have to dispute it in order to receive another store credit card.
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Home Depot

Refunds and returns issue
Reported by GetHuman-yledean
Aug 5th, 2019 - a year ago
Fixed
GetHuman-yledean shared how to fix
Seen by 5 customers so far
Similar issue to 1788 others
0 customers following this
Items needed
Name
Order Number
Account email (for online orders)
Order date
Receipt Image
Phone number

Timeline

GetHuman-yledean started working on this issue
Aug 5th, 2019 4:48pm
GetHuman-yledean confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:56pm

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