Home Depot Customer Service Issues

I purchased 4 rooms of carpet at the Lynchburg, VA store. When the installers arrived, I mentioned that the carpet color looked wrong due to sunlight. During the installation while I was occupied with moving, I checked and felt unsure about the color match. Finally finding a sample, I confirmed it was incorrect. Despite informing the store immediately, I didn't receive a follow-up. Visiting the store again, I spoke with an associate who reassured me but no action has been taken since.

I visited the Blue Springs Missouri store with a cash receipt for a sander, but the main manager, Tammy, refused to give me a refund and only offered store credit, citing that the receipt was slightly torn over the barcode. Despite having the receipt in her possession, she still wouldn't process the return. This situation has left me feeling very upset and disappointed in the customer service. I am a long-time loyal customer of Home Depot and never encountered such issues before. The manager's mention of someone returning an item with a previously returned receipt makes me question if there is discrimination based on my age or gender. Having a valid receipt should be sufficient to get a refund, and I feel unjustly treated. If this matter is not addressed, I may have to consider sharing my experience publicly to shed light on the lack of adherence to store policies. My only request is to receive the refund I am entitled to with the proof of purchase. I look forward to your response. Thank you.

I am currently experiencing issues with the Craig store regarding the installation of my floor and the 1/4 round. The store is trying to charge me an additional $[redacted] to fix problems created by them and the installers, without properly explaining the 1/4 round installation. The floor has numerous dead spots due to improper leveling during installation, causing great frustration and disappointment. I have unsuccessfully tried to resolve this with the store and have also contacted someone in the corporate office, although I do not have their name. This experience has been a significant disappointment, costing me nearly $[redacted]. I have photos documenting the unsatisfactory work and would appreciate any assistance or guidance on how to proceed.

Hello, I'm inquiring about my recent order that seems to have been marked as delivered, but it has not arrived. The order was placed on August 10, [redacted], with Order Number WA[redacted]1 and a total of $50.74. The expected delivery date was today, August 27. I am confused about why the status shows it has been delivered when it hasn't reached me yet. Thank you for looking into this matter.

On July 11th, I placed an order for laminate flooring and carpet with Home Depot. While Cleo was friendly and helpful, Donna, the person who was supposed to assist with financing, was extremely rude to both me and my husband. After a disappointing experience with Donna, we decided to cancel our order, but Cleo intervened and assured us that our financing would be resolved. However, despite being promised 24 months of financing, we later received a letter indicating otherwise. Additionally, when it was time to install the laminate flooring, we discovered it wouldn't fit due to its thickness, which no one had warned us about. Feeling frustrated and disappointed with the service and mistakes made by Home Depot, we demanded to cancel the order and were met with more obstacles and unhelpful staff when seeking a refund. We are deeply dissatisfied with the way we were treated and want this order canceled immediately without having to visit the store again.

I am extremely disappointed and outraged by the mishandling of my kitchen cabinet order and installation by your team. Despite providing clear instructions, showing pictures, and selecting items from the Kraftmaid catalog, the cabinets delivered and installed were not what I had requested. Changes were made to my order without my consent, resulting in items of lesser value being used. The designer failed to order the correct pieces as per my specifications, leading to mismatches and inadequate installations. The installers damaged various parts during the process and left the project incomplete since April 23. Despite multiple visits from your team, the issues remain unresolved, and I am now seeking a refund and compensation for the damages. I refuse to pay for items I did not order and expect a resolution promptly. Please provide a fax number for me to send a list of items to be removed from my account. Thank you. Sincerely, Eula Bradford

I opened an account in May of [redacted] and placed an order for $[redacted].64 in July of [redacted] in Arecibo, Puerto Rico. I was promised a $[redacted] discount for first orders over $[redacted], confirmed by Customer Service with USA Credit Card services. Despite not seeing the discount on my statement, I reached out online multiple times with no response, leading me to call twice. "Joy" informed me I would see the credit in two to three weeks, but after checking my latest statement, the discount wasn't applied. Upon contacting supervisor Luis, I was told I didn't qualify. I would have chosen a different product if I had known I wasn't eligible for the discount. Please assist. - Jose

I recently had my lawn mower repaired at Home Depot, where they replaced two new parts, the carburetor and air filter. Unfortunately, this was the third time within a year that these parts needed to be replaced. After waiting over a month for the repair, my mower stopped working again. I took it to the Troy-Bilt dealer in Greenville, SC, where they found extensive internal damage and recommended purchasing a new mower due to the high repair costs. Home Depot informed me that they could only reimburse me for the parts, not the labor, amounting to $92.10. I am requesting a full refund for the repairs as this is the third time in a year I have faced the same issue. I believe there may be a problem with the carburetor part, and Home Depot should investigate this with the manufacturer. It's disappointing to have experienced these recurring issues, and as a loyal customer since [redacted], I hope for a satisfactory resolution.

I purchased a stove from Home Depot, expecting it in good condition. However, when it arrived after weeks of waiting, it was damaged. After additional delays, I was informed it would come today, but it did not. Home Depot claimed the delivery team should have contacted me but did not. Now, they say it won't arrive until Thursday. I expressed my frustration about wasted vacation days and requested compensation. They redirected me to the delivery service, which I found unsatisfactory. I have decided to cancel the order due to the lack of customer service from Home Depot in handling this situation.

Hello, my name is Debra. I worked at the Folsom, PA store about a year ago. I was let go because of a no-call, no-show incident during an 8-day hospital stay in a psychiatric facility, which my general manager was informed about. I am currently on disability due to personal reasons related to my hospitalization. I want to mention that I truly enjoyed my job at Home Depot and was deeply upset by my termination. I am now exploring legal options regarding the unfair dismissal and would appreciate guidance on whom to contact about my potential lawsuit. Please reach out to me regarding this matter at [redacted] Thank you for your time.

I recently received an email asking to confirm an order, but I haven't made any purchases. I contacted customer service through chat to cancel the order since I couldn't log into my online account. After calling customer service at 1-[redacted] to reset my password, I had trouble following the conversation over the phone, so they sent me a temporary password via email. I couldn't locate the drop-down menu on my profile to change the temporary password. I then signed out and tried to reset the password through a Google search, but encountered difficulties. I require technical assistance in written form due to my hearing impairment and prefer not to communicate via phone.

I have experienced ongoing issues with a storm door I purchased and had installed through your company. After receiving two defective doors initially, it never closed properly and required multiple reinstallations over a period of 2 years. In June, the bottom hinge broke, and after waiting 5 months for parts, the recent attempted reinstallation failed due to incorrect parts. Frustrated by the lack of progress and poor service, I informed the installer to take the door back as leaving it outside during winter would lead to rusting. Despite contacting the store several times and speaking with unresponsive staff, I am deeply disappointed in the service provided. I am now contemplating escalating this matter to the Better Business Bureau and seeking legal advice due to the consistent failures on your company's part.

I had a disappointing experience during an interview today. I applied for a job I was qualified for, but the operational manager was unclear about my availability, becoming agitated when I tried to clarify. He abruptly ended the interview, displaying aggressive behavior. Despite being well-qualified as a senior citizen and a veteran, I was treated unfairly. This manager's intimidating and unfriendly demeanor is concerning, and I believe corporate should be notified. His lack of patience and unclear communication about availability were unacceptable. I wish to file a formal complaint to ensure others are not mistreated in a similar manner.

I encountered an upsetting situation at the Home Depot in Lake Worth, Texas, store [redacted]. On Thursday afternoon, our nephew visited to return a garage door opener he purchased with cash. He needed to exchange it for other items for our house. During self-checkout, a twenty-dollar bill wouldn't scan, prompting him to seek assistance at the help desk. Shockingly, it was suspected to be counterfeit. The staff requested his information to be contacted later, leading to confusion and frustration. Thankfully, the money from the refund covered his purchases, but the potential consequences of unintentionally carrying a fake bill troubled us. The incident occurred on October 17th. I plan to gather more details from him, but I am left wondering about the seriousness of the situation. I feel the need to report this to Home Depot's human resources or corporate office but unsure of the appropriate contact information.

I scheduled a carpet installation appointment, paid the fee, and waited at home for the company, but no one arrived. Despite having a confirmation number and page, the company said they never confirmed the appointment. After another day of waiting, the measurement and appraisal were done. I was initially told it would be a quick installation and completed within a week, but later found out it would take almost a month. When I expressed my urgency due to an upcoming open house, the install company was unhelpful, suggesting I cancel the order. When I tried to cancel, I was instructed to go in-store, which is 30 minutes away. When my fiancé called Home Depot, where we placed the order, they were rude and even hung up on her.

I am a former Home Depot employee enrolled in the WOW program. I am looking for a hotel in Asheville for a weekend trip in December (13-15). I have had trouble reaching someone to clarify some questions about selecting the best deal or price, choosing a hotel, determining the cost in points, and arranging the booking. Can anyone provide guidance on who to contact and what number to call? I appreciate any assistance in setting up reservations based on my points. If possible, kindly return my call tonight or tomorrow at either [redacted] or [redacted]. Thank you.

Hello, I recently purchased a Dewalt tool with a Home Depot store credit and a Discover credit card. Upon finding the same item at a cheaper price, I tried to return it. However, the returns software rejected my request because a store credit was used for part of the transaction. I frequently shop at Home Depot to save time but end up not using everything I buy. I have returned items without receipts before and received store credit. Now, the return is being denied although I paid most of the amount with a valid credit card. I am within the 90-day return window and haven't used the product. Please advise on how I can proceed with this return.

I attempted to contact this morning to inquire about renting a saw, but I was unable to reach anyone in the tool department or at the customer service desk. We typically start early at 7 a.m. in Washington state, and I was frustrated that Home Depot seemed understaffed or lacking in efficient employees. After several unsuccessful attempts, I finally spoke with a customer service representative. However, when I explained the issue of not getting through in the morning, she became defensive when I requested to speak with her manager. I ended up waiting on hold for 30 minutes only to be met with unhelpful and dismissive behavior. I felt like she did not care about my concerns and it seemed like Home Depot tolerates such poor customer service. I value my time as I earn $30 per hour, and I will consider taking my business elsewhere, like Lowe's or another hardware store where customer service is more appreciated.

I am experiencing several issues with a front entry double doors order from Home Depot. The unit arrived damaged with issues such as the brick-molding being broken, the extended-threshold of the side-lights pushed in and broken, and rippled molding at the bottom from improper installation. Additionally, the primed surfaces inside are rough and damaged with missing wood sections. Despite requesting a thorough inspection before delivery, I was not informed about the damage when the special order arrived. The manager at Home Depot apologized for the lack of communication and damage but did not acknowledge their responsibility or offer a clear resolution. Options given include picking up the doors, installing the damaged unit, or reordering for [redacted]. While my wife prefers installation, as an architect, I am disappointed with the quality issues and unsure if the installer can resolve them satisfactorily. I am seeking reimbursement or a discount via a Home Depot credit for our disappointment.

I had a closet installed on Oct. 28th. The technician arrived two hours later than scheduled. I paid over $1,[redacted]. He brought the wrong shaped hang bars, which were elliptical instead of the round ones I saw in the sample from the design consultant, Ted Guylosh. The installer mentioned that round bars don't exist, despite me seeing the sample. He also mentioned the measurements were incorrect, resulting in a loss of space from the original design. I contacted customer service, and Julius left a voicemail with his contact information, but after leaving three messages over three workdays, I received no response. I am reconsidering working with this company for my other home projects like a new bath shower and kitchen redesign based on this negative experience. I plan to leave a store review to share my feedback as well.