Home Depot Customer Service Issues

The delivery person damaged our fridge doors and offered to swap them out without reporting the issue. The local store directed us to the delivery company after claiming it wasn't their problem. After some back and forth, Home Depot in Ellsworth, Maine agreed to send a new fridge. However, the delivery driver disagreed and wanted to just swap the doors. Eventually, we got our fridge but the driver removed the doors, losing the hinge pin bushing in the process. It has been a nightmare trying to resolve this, even with the extended warranty. We had to buy the part from Samsung and wait for delivery. The driver also damaged the old fridge while removing it, making matters worse. Due to the 8-week delay in receiving the new fridge and the extensive time spent on the phone trying to resolve these issues, we have decided not to make any more appliance purchases from Home Depot.

I recently went to Home Depot to purchase a grill and a cover. They advertise being appreciative of veterans and offer a military discount. At checkout, my husband presented his military card, but the discount he received was only $1.34. I was surprised and asked the cashier to verify with the manager because our purchase was significant, a $[redacted] grill. We were informed that not all items are eligible for the military discount. I was frustrated and upset by this new information. I feel let down, as their advertisement led me to believe otherwise. I am disappointed with Home Depot and will be looking into this matter further. 🤬🤬

On May 10, [redacted], I purchased a RYOBI 1,[redacted] psi 1.2 GPM Reconditioned Electric Pressure Washer from Home Depot's online store. As a fan of Ryobi tools, I was excited to use it for a long time. However, after only three uses totaling about 15 hours, the power washer started losing power. The wand began leaking below the quick connection tip, and despite my plan to replace the wand, it quickly lost even more power. Upon inspection, I discovered a pinhole leak on the motor, causing a complete loss of pressure. Despite the item having a one-year warranty, it failed prematurely. I paid $99.00 plus tax for it, a total of $[redacted].44. I am disappointed with the quality of this power washer and would like it repaired or replaced. Thank you for your assistance. - Donna K.

I purchased the RYOBI 1,[redacted] psi 1.2 GPM Reconditioned Electric Pressure Washer online from Home Depot on May 10, [redacted]. The Order Number is WD[redacted]1. I am a fan of Ryobi tools and was excited to use it for years. Despite only using it three times for a total of about 15 hours, it lost power last weekend. The wand started to leak below the quick connection tip, where it enters the plastic wand tip. Initially, I considered buying a replacement wand. However, the power loss worsened within 10 minutes, with the pressure dropping by half. Upon inspection, I discovered a small pinhole spray of water coming from the top outside edge of the motor, indicating a hole in it. I am puzzled as to how the hole formed. The issues with the wand leak, pinhole in the motor, and overall pressure loss mean I can no longer use the power washer. Despite the purchase being a refurbished item with a one-year warranty, I am disappointed that it did not last longer. I paid $99.00 plus tax, totaling $[redacted].44. I hope to have this repaired or replaced. Thank you for your attention to this matter.

I discovered a crack in my quartz countertop and Cosentino denied my warranty claim without investigating. I contacted Home Depot, where I bought the countertop, and they referred me to Solid Surfaces Unlimited. Neal Repp sent a technician who determined it was a manufactured defect. Despite this, Cosentino rejected the claim, stating it wasn't a manufacturer's defect. The countertop was installed in [redacted], and I believe the crack isn't due to anything I did. Can someone help me understand why my countertop is cracking?

Hello, I had roofing done on [redacted]. I informed the workers of two leaking spots that needed fixing. The sales consultant, Danny Fabregas, assured me they would address the leaks. After paying $16,[redacted] with a single check, when I checked post-installation, the leaks remained unchanged near the old skylight. Mr. Fabregas attributed it to the skylight while I believed it was a part of the initial roofing agreement. Trying to resolve this, I contacted Home Depot multiple times. After a lengthy process, I was promised a free installation of a skylight, but later told I needed to purchase the skylight. Despite the assurance, I was informed they couldn't help as they didn't install the skylight initially. This back and forth has been frustrating over four years. The overall experience has been disappointing, and I feel misled by the company. The lack of resolution and changing information have left me dissatisfied. Regards, Mamiko F.

I have been waiting for four days to hear back from a manager at the Santa Cruz Home Depot store. Every time I call, I am told to call back in 20 minutes or that they will call me. I bought an ogrow Greenhouse, and the guide wires were too flimsy, causing it to fall over in the wind. The manager said she would contact ogrow to get fittings to fix it instead of returning the whole greenhouse. Ogrow insisted it was weather damage and offered only a 10% discount on the fittings, despite my explanation. I am trying to reach a manager at the Santa Cruz Home Depot for an update. Thank you for any assistance.

Approximately two years ago, I had flooring installed at [redacted] Woodbridge Rd, Peabody, MA [redacted]. The installers used a torch improperly, causing damage to my wall, cutting my alarm wire, and damaging a wall outlet. They also attempted to take leftover product, left a mess, and did not rehang the doors they removed. I have been trying to resolve this issue. A different installer assessed the floor, confirmed significant problems such as cracking due to improper installation and not leaving the required space against the wall. Despite multiple attempts, the situation remains unresolved. After speaking with Mike, a manager at the store, he promised to follow up but no action has been taken. We live in Florida from October to May and wish to have the floor replaced in accordance with the manufacturer's guidelines but are still facing challenges with the store's response to our request.

Mr. Paul Campagna, I am writing to address an issue regarding the Nexgrill that I purchased from your Paramus store on February 11, [redacted]. The transaction was completed using my corporate debit card from PNC, under the name One Stop Builder, with a total purchase price of $[redacted].94. After using the grill a few times, it malfunctioned by randomly turning off, exploding, and shutting down completely. Visibly, the grill has become blackened and looks prematurely aged. I am greatly disappointed and in urgent need of a resolution for this matter. Your store was my first choice for purchasing various outdoor items for my new home in Montvale, and until this incident, I have been very satisfied with the quality of your products. I have attached photos for your reference, and I kindly request your assistance in addressing this situation promptly. Thank you, Louis

My wife and I purchased a refrigerator at H D in Tewksbury, MA with a delivery date set for June 29th. The delivery company claimed they called and took a picture of my front door, but this was not true. After numerous failed attempts to reach them and the assistant manager at H D, we rescheduled for July 6th only to receive the product dented. The delivery team was disrespectful and blunt, offering a quick apology before leaving. Despite contacting LG and customer care without success, the store pointed us back to the third-party delivery service. We have invested significant time and money into resolving this issue, only to be given another inconvenient delivery date on July 13th which clashes with a commitment. The lack of assistance and accountability is disappointing, leaving both my wife and I frustrated. I am currently on hold with corporate customer care, hoping for a resolution that truly reflects care for customers.

I live in Florida, and I recently replaced my 15-year-old pressure-treated deck with new 1x6x12 PT planks. However, after only 2.5 years, the new planks are already warped, cracked, and split. I contacted Home Depot about the issue, but they asked for the receipt, which I couldn't find. I have credit card statements showing the purchase though. Home Depot never followed up on my complaint. It's frustrating that the manufacturer isn't taking responsibility for the poor quality of the lumber. Despite one manager suggesting the wood needed to dry before installation, I had let it sit outdoors for days. I even stained it with the best BEHR stain and let it cure before use. As a contractor with 40 years of experience, dealing with such subpar materials is a challenge. Interestingly, Home Depot briefly removed the 1x6 deck planks from their online store, only to bring them back with a disclaimer about warping, splitting, and cracking issues. This was noted on July 22, [redacted].

On July 13, [redacted], I made a purchase and was informed that my delivery would be on July 18, [redacted]. However, the delivery team called to postpone it to July 22, [redacted], due to a full truck. Despite an email on Sunday stating the delivery window of 4:00 pm to 8:30 pm on July 22, there was no follow-up call. When there was neither a call nor delivery on Monday, I contacted customer service. They mentioned my items were not marked for delivery. Upon checking with LG, the items were indeed sent for delivery on July 17. After reaching out, the delivery was rescheduled for July 26, [redacted]. This has inconvenienced my family since our current refrigerator is malfunctioning, and we were anticipating our new one on July 18.

Karen N. Smith [redacted]-36 [redacted] Street Laurelton, NY [redacted] Dear Sir/Madam, I am writing to share my recent experience with Home Depot during a home renovation project. I purchased three solid pine doors on May 27th, which were scheduled for delivery on June 8th. Unfortunately, one of the doors arrived damaged. After some back and forth, I finally received a replacement door on June 26th, causing a delay in my project. Throughout this process, I encountered several issues such as lack of product knowledge among staff, long wait times for assistance, and delays in finding and receiving the replacement door. These experiences have led me to consider the level of customer service provided by Home Depot. I hope to hear from a Home Depot representative regarding this matter. Please feel free to reach out to me via email.

I recently bought a lawn sweeper at the Pulaski Home Depot on 7-25-19 for $[redacted].0. This morning, 7-26-19, I found the same sweeper on the Home Depot website for $50.00 cheaper. I called the store, and they explained that online prices are lower than in-store prices. I requested a refund for the price difference, but they refused. I feel this is unfair, as I prefer to shop in-store and not online. The item is advertised at $[redacted].00 online, so I believe I should receive a refund of $50.00. If not, I will consider shopping at Lowe’s where they honor their online prices in-store. I am disappointed with the way this situation has been handled and will be sharing my experience with others.

I placed an order (#[redacted]46) for an Electrolux (Frigidaire) refrigerator on July 7th, with a scheduled delivery date of July 11th. Despite numerous calls to delivery support and Go Logistics, I was informed it was out of stock. The delivery was rescheduled for July 18th but got delayed again. I contacted Home Depot customer service and the kitchen appliances manager but did not receive a solution. After much struggle and wasted food, a new order (#[redacted]57) was placed on July 24th, with delivery set for July 30th. I have requested compensation due to the physical, mental, and economic stress caused by this ordeal. I hope for 60 to 70% of the cost as compensation. Thank you, Dhiraj Santoki.

I placed an order for a new kitchen countertop, two cabinets, and a backsplash. After over a month, only the cabinets are installed. My kitchen is unusable without the countertop. Customer service keeps giving excuses, the latest being they are waiting for the countertop installers. This lack of planning is frustrating, especially after spending over $10,[redacted] on this project. This delay is unacceptable. I have been a loyal Home Depot customer for over 25 years, and this experience is disappointing. The job should have been completed by now. My wife and I, both retired and in our 70s, shouldn't have to deal with this. I am considering canceling and going to a competitor. The service we received is below standard. Curious to see the response to this. Thank you.

I bought two 12-foot ladders on July 7, [redacted], and attempted to return them with the receipt on August 4, [redacted], but the store clerks were unable to process the transaction. When I tried to return a lower-priced item, they also couldn't complete the transaction and informed me that my account is frozen for 90 days. Despite asking for an explanation, they couldn't provide one. These purchases are part of a larger bulk purchase of over $10,[redacted] for a building project that requires regular returns for exchanges as the project nears completion. Thank you, Daryle D. Marion

I was informed that my items would be delivered on August 1st between 10:30 am and 2:30 pm. However, the items never arrived. When I called at 4 pm to inquire, I was told they were running late and still coming. Despite waiting until 10 pm, there was no sign of the delivery or any communication. I have been given vague answers about the whereabouts of my items and now they are saying it will take another week because they are short on time. I demand prompt action to rectify this situation, as waiting for 10 hours without any resolution is unacceptable. I missed a crucial meeting that cannot be rescheduled and a significant opportunity due to this delay. The attitude of the delivery company was disrespectful, hanging up on me multiple times when I called for information or reasons for the delay. I urgently need my items delivered, or I expect a refund, a substantial gift card, or equivalent compensation. The lack of communication and professionalism is disappointing, and I have even been warned by store staff about the delivery service's unreliability and potential damage to the goods. I reached out to the store manager, who promised to contact me today, but I am still waiting for a response. If this matter is not resolved promptly, I will not hesitate to share my experience on various platforms to warn others about the poor service.

I purchased blinds totaling over $[redacted] for 2 rooms with 5 windows back in May. Despite being asked to pay at the time of the order, the blinds were continuously backordered. After receiving part of the order in July, I was notified of another delay until July 8th. When I returned the blinds I had received as advised for a full refund, I was only refunded for those items. Despite assurances, I have yet to receive a complete refund. I was even shorted $10 initially. After multiple calls and promises, I am still waiting for the full refund as of August 5th. The situation has left me feeling disappointed and hesitant to shop at HD in the future.

I have been a long-time customer of Home Depot, but this recent experience has been incredibly disappointing. First, there was a lack of transparency regarding the installation timeline for the carpet I purchased. Then, when it came to installing linoleum, I was given conflicting information about moving appliances and was shocked to find out last minute about an expensive test requirement. The miscommunication continued as I tried to schedule the linoleum installation, only to be told I hadn't paid and faced more delays. The whole process has been stressful and confusing, with different employees providing contradictory information. I feel frustrated by the lack of clear procedures and guidance throughout this ordeal. This kind of service is unacceptable, and I am considering taking my business elsewhere after this ordeal. Carole S. G.