We walked in ready to buy one of your advertised kitchen suites yesterday, *******. I n...
GetHuman-jgiants's Complaint issue with Home Depot from April 2019
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The issue in GetHuman-jgiants's own words
We walked in ready to buy one of your advertised kitchen suites yesterday, *******. I need a slightly smaller refrigerator, so I called your customer service last week to see if they would allow us to sub in a smaller one , **". I was clearly told YES. I went to the HD on Kingston Pike in Knoxville yesterday to deal with an extremely uninterested sales woman who said we could not substitute and rather than try to assist us and get a sale, did absolutely nothing and walked away. So almost *k in sales got in the car, drove over to Lowes, and spent our money there with a sales person who was extremely helpful and acted like she wanted our business. I am not one to write stuff like this, but I cannot understand how you allow *k to walk out the door. You lost a sale and a customer to Lowes.
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