Home Depot Customer Service Issues

My name is Kathryn Z. and I received a call from one of your credit card representatives today claiming I owe $[redacted]. I already settled that bill in July [redacted] and requested the account to be closed permanently. Being harassed on a Sunday is unacceptable. I can only offer $80, as the rest of my savings. Please close the account permanently and stop contacting me. Thank you.

I recently applied for a customer service position at your Dickson City location and received an email offering me a lot associate role instead. I have over 8 years of experience in customer service, administration, supervision, and logistics. Unfortunately, I couldn't find an email address to submit my resume. It would be great to have an option to email resumes directly for consideration. Is there an email address where I can send my resume? Thank you.

I had a terrible experience with this delivery! Despite my specific afternoon delivery request, the delivery was made at 7am, completely opposite of what I asked for. I had to drive to the delivery location on the same day as I don't reside there. This caused me a lot of inconvenience and extra expenses, as I had to hire someone to be present there. The lack of communication and the multiple calls I made to the store and delivery number were highly disappointing. I hope this issue can be resolved promptly as I'm not willing to pay for the delivery and miscellaneous fees after such a frustrating experience. As I'm currently rehabbing a house and rely on efficient services, this mishap has made me hesitant to use this service again in the future. Thank you. Order Number WD[redacted]7.

My name is Ana Diabanza, a long-time customer of Home Depot. I have encountered ongoing issues with the A/C unit installed in my home under case [redacted]9. Despite paying $17,[redacted] for the installation over 24 months, the unit has caused numerous problems since inception. Water leakage from the ceiling vents and subsequent reoccurring damage have been persistent, leading to my kitchen ceiling collapsing and wood floors deteriorating. A secondary A/C inspection revealed improper base installation by Home Depot's contractor, explaining the issues. As the situation remains unresolved, I request a proper and prompt replacement of the faulty unit by qualified professionals. Home Depot must address and rectify the damage caused, as the installed equipment did not meet the agreed standards. I hope for immediate action to resolve this urgent matter to prevent further property harm.

I visited your Texarkana, TX store on 2-7-[redacted] to buy 5 gallons of semi-gloss exterior paint, but it was out of stock. I was informed it would arrive the following week. After checking on 2-12-[redacted] and being told to check back on 2-14-[redacted], I was later informed it was still on the truck. Despite being unloaded, the paint was not located on 2-15-[redacted]. Disappointed by the delays, I decided to buy the paint elsewhere, likely at Lowe's in the future. The experience has left me frustrated, and I now realize why Lowe's attracts more customers than Home Depot.

I am seeking assistance with several orders I placed recently for a vanity top. The first order, #WA[redacted]6, was picked up in-store on 2/11/[redacted] and discovered to be damaged when unpacked at home. The store re-ordered and promised expedited shipping to my designated address, but instead, a confirmation was sent to my billing address. After canceling and re-ordering as #CD[redacted]7, it was expected by 2/15 but arrived on 2/19 damaged in two pieces. Subsequent orders #CD[redacted]8 was supposed to arrive by 2/22 with overnight shipping but has not yet shipped as of today. After speaking with multiple online agents facing the same shipping issues, I have decided to cancel all orders. This frustrating experience has led me to believe this is not the standard of service I expected for a $[redacted].00 vanity top purchase from Home Depot.

On February 22, [redacted], I, Sharon J., visited Home Depot on 87th Dan Ryan in Chicago, IL, to purchase a refrigerator. The associate scheduled my delivery for February 28, [redacted], but unfortunately, I work until 2:00 pm. Despite not receiving a call on February 27, [redacted], as promised, when I contacted the delivery service, they had scheduled the delivery between 10:30 am and 1:30 pm, inconveniencing me due to my work hours. After contacting the store and speaking with C. J., who was unsatisfactory, I reached out to Carolyn at the corporate office. After discussions with multiple managers and promises of a delivery on March 2, [redacted], after 2:00 pm, I was shocked to receive a call on Saturday, from the delivery team at 8:30 am while I was at work. Despite my efforts to reschedule for my off day on March 4, [redacted], they only offered a delivery window between 1:00 pm and 5:00 pm. The experience has been extremely frustrating and disappointing, as I feel disrespected and inconvenienced. I hope for a prompt resolution and suitable compensation for the inconvenience caused.

Hello, I recently bought a gallon of hi-gloss Behr tinted interior latex paint. When I opened the can about 30 minutes later to begin my paint project, I noticed some swirls and coagulated paint at the bottom. I mixed it thoroughly but still had concerns. Despite this, I proceeded with the painting, applying two coats with the appropriate tools and drying time between coats. Unfortunately, the finish turned out cloudy and rough. I regret not returning the paint initially. Given the cost of the paint and the unsatisfactory results, I have about 1/5 of the gallon left and need to redo the project. I'm considering returning the remaining paint to the store for a possible credit toward a new can. Thank you. -Erik W.

This morning, my wife visited Home Depot Store #[redacted] in search of a back plate for the water line to her toilet. She asked for assistance from a gentleman in plumbing who explained he was busy helping another customer and then moving on to assist another. When she approached a different employee in the next aisle, he also said he was occupied helping a customer and would then help another before adding that he couldn't assist at that moment. Disappointed, she requested to speak with a store manager at the front desk, but was told one was not available. Instead, another employee came, mentioned he was busy with another customer, and briefly guided her to the section she needed, providing minimal help. Consequently, she ended up purchasing two separate parts due to uncertainty about the correct size cover and left the store without them. I believe that exceptional customer service should be the standard rather than the exception. Denying a customer the opportunity to speak with a store manager, however trivial the issue, is not acceptable. Good customer service should be intrinsic to Home Depot's operations as it differentiates them in a competitive market. As loyal customers of over 25 years, encountering a similar situation for the second time in three months is disappointing. It underscores the importance of effective leadership in ensuring excellent customer experiences.

I am frustrated with my recent experience at the Downingtown, PA store. Three weeks ago, I paid $35.00 for a measurement for carpet installation, only to face delays and confusion. After numerous calls and a 2-1/2 week wait, I was told to come back in to choose a commercial grade carpet. The carpet representative admitted to this being a recurring issue in the commercial division. It's disappointing that Home Depot allows this to be a regular occurrence, especially for business customers like myself. As the owner of a Century 21 Real Estate Company, I may have to advise my customers against using Home Depot due to this ongoing problem.

I had a very disappointing experience with Home Depot. I purchased a washing machine from them and encountered terrible customer service in their appliance department. The delivery company they work with is impossible to reach by phone, leaving me frustrated. After a long wait, I spoke with Dorothea from their resolution desk, who was unhelpful and refused to connect me with a supervisor. I've been bounced around to various call center agents who struggle with English and seem unwilling to assist. I am also having trouble obtaining a $[redacted] rebate promised with my purchase, as Home Depot has not provided the necessary form to Edison. This experience has left me feeling undervalued as a customer. I recommend shopping at Lowe's instead.

I'm Carlos B. and I'm reaching out to address an issue regarding a recent purchase. On March 1st, I bought a Bravo XL washer and dryer from your store and had them delivered on March 9th. Unfortunately, the washer is not filling up with water as it should. Despite my attempts to troubleshoot, the problem persists. It's frustrating to encounter such an issue with an appliance I've only used twice. Upon contacting the store, I spoke with assistant manager John B. who mentioned a 48-hour return policy without a warranty. After clarifying that I did purchase a warranty, he said he would check and call me back, which he failed to do. Following a call from an associate, I was informed about a scheduled visit next week Friday, which is unacceptable. When I visited the store to speak with John, another assistant manager attended to me. This experience has fallen short of the integrity and customer service I expected from Home Depot.

I purchased a Samsung stove on 02/18/19 with order number #H6[redacted]44 and was supposed to receive it on 03/19/19. However, as of today, 04/07/19, I have yet to receive it. I specified during the purchase that I could only receive the stove after 4 pm due to my work schedule. Despite this, there have been multiple scheduling issues with the delivery. After numerous failed attempts with the initial vendor, a new one was assigned, but the same pattern of midday pickups continued. Even after a rescheduled delivery for 04/05/19, I did not receive the stove, and the explanation given by the subcontracted company was unsatisfactory. This level of service is unacceptable and reflects poorly on Home Depot. I am frustrated and unsure if I should proceed with canceling this order.

On 4/8/[redacted], I had a frustrating experience at the store located at [redacted] South Fort Apache. I tried to use my company credit card, but the card reader in the store wouldn't read it. The cashier attempted to insert and swipe the card multiple times, but it was declined. This has happened about a dozen times at this location, causing significant inconvenience. My card works at every other store I visit. Despite being told by cashiers to contact my credit card company, the issue persists. I have also been told that I might be inserting the card incorrectly, but even when the cashiers try themselves, it still doesn't work. This problem is particularly troublesome for me as I visit the store at 6 am to get materials for my customers, and these delays have caused me to be late and resulted in issues with customer satisfaction.

Dear Customer Service, I purchased a Hunter Ceiling Fan on March 10, [redacted] at the Home Depot in Sunrise, FL. However, upon bringing it to Colombia to install at a children's shelter where I volunteer, I discovered that the parts did not match and crucial hardware was missing. I am unable to return the item from overseas, but I have photographic evidence of the mismatched parts. Regrettably, I am disappointed as I am unable to install the fan as intended. I kindly request a voucher for US$85 to purchase a complete replacement for our shelter. Attached is my receipt number: 6[redacted]3 [redacted], dated March 10, [redacted], at 11:48 AM, with a total purchase price of US$80.00 plus tax. I am willing to provide photos upon request if an email address is provided. Thank you for your assistance. Best, J. Ponsford

My partner and I visited Home Depot to collect an order for a customer, but it wasn't ready. When the privacy fence panels arrived, they were in poor condition like damaged pallets. Despite prior requests for better panels, the replacements were also subpar, with varying sizes and quality issues. After a frustrating experience loading and unloading, we returned the unsatisfactory panels. My customer received a refund, but we were left out of pocket, wasted time, and behind schedule because of the store's negligence. Compensation for our time and a lost bonus is warranted. Disappointed by the service, we will not return to the Home Depot branch in Montgomery, located at store number [redacted].

This afternoon, I visited my local Home Depot store to make multiple purchases. Upon presenting a 10% off coupon received in the mail for my next visit, the cashier mentioned I could not redeem it alongside my $25 gift card unless I used a Home Depot credit card. Despite my intention to use the credit card, the cashier processed two separate transactions to accommodate each payment method. This resulted in delays for customers in line. Unlike my experience at Home Depot, stores like Bed Bath & Beyond seamlessly accept both coupons and gift cards in a single transaction. The split transactions caused the 10% discount to not apply to all my purchases, highlighting potential limitations in Home Depot's policy, as explained by the cashier.

I am currently renovating my kitchen on a tight budget. On January 11, I ordered a kitchen suite online due to a special promotion. I requested for a delayed delivery since my project was scheduled to start at the end of March. I used my Home Depot card for the purchase and successfully paid off my bill on April 6 using my tax refund. However, I recently got a surprise from friends who offered to gift me new appliances and assist with the project. I immediately contacted customer service to cancel my order, hoping to receive a refund check instead of a credit on my Home Depot card. Despite my loyalty as a good customer, I was informed that this request couldn't be accommodated. I am kindly asking for an exception to be made given the circumstances, as having the funds refunded would greatly help me with other expenses. I truly appreciate your time and consideration regarding this matter. The order number is H1[redacted]3. Thank you.

Dear Sir/Madam, I visited my local Home Depot today and felt disappointed when I bought flooring and requested the Military Discount. My husband is a Vietnam War veteran, and we have received the discount on several occasions, mainly for significant purchases. He is currently housebound due to severe medical issues. I would appreciate it if you could note on our account that he is a veteran, even though he was not present during this visit. The staff mentioned they could apply the discount this time but not in the future since I didn't have his dd8 papers, which I typically carry. I offered to retrieve them along with his VA Medical card, as he is the primary account holder. I believe it would be beneficial to review your policy regarding veteran spouses, as the discount is a significant help and my husband used to enjoy visiting your store. Now, it's up to me to do it for him. Regards, Pat K. [redacted]

I recently received an email informing me that my account address has been modified. I don't have a Home Depot account, so it seems someone might be misusing my email to create one. This activity needs to be addressed immediately. My email is [redacted], and I reside in Lawton, Oklahoma. The address is being changed to Oklahoma City, OK. I attempted to contact the numbers provided in the email but couldn't reach anyone as I do not possess a Home Depot account to input an account number. I struggled to find a way to speak with a representative. Even reaching out to my local store did not yield any assistance.