*************Please be advised that I have received the absolute worst Customer service...

GetHuman2086978's customer service issue with Home Depot from January 2019

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The issue in GetHuman2086978's own words
*************Please be advised that I have received the absolute worst Customer services from your Home Depot stores in Chicago , Illinois. My issue started on ********** I called your store ***** and asked to speak with the Manager. I called at *:** pm and was placed on hold for Ernest until *:**. While waiting so long for him to pick up the line I decided to drive to what I believed was the Store at **** N. Cicero .When I entered the store I was still on hold until at which time my phone died. I spoke with Zack ASM who said that you would be getting a delivery of Salt on tomorrow and that he would have salt delivered to me. He so kindly provided his cell phone number but after he did not deliver on what he said he would do , he did not answer his phone ***-***-**** anymore.*So I called the store again on Wednesday spoke with Javier ASM who said he had no one to deliver the salt as he is short of staff. However he assured me that he would personally have the salt dropped off between **:** and *:** on today. Again as a reminder this conversation started on Sunday and it's now Thursday. I called store **** today and now they have broken pipes so Earlyn cannot come to the phone and Veronica will have he Store Manager call Javier and return my call. How many managers does it take to drop the ball at Home Depot . *I'm a long time customer as well as a card holder. Why would I continue doing business with your Store if you Managers and Leaders don't value your customers. I'll also be sending this information to the BBB.**In case anyone is interested it's *:** pm and I still have not receive any salt or a call and I live * minutes from the store. *This is deplorable Customer Service.

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Home Depot

Customer service issue
Reported by GetHuman2086978
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 1028 others
0 customers following this

Timeline

GetHuman2086978 started working on this issue
Jan 31st, 2019 11:08pm

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