Home Depot Customer Service Issues

I would like to cancel my Home Depot card. I have been a loyal customer of Home Depot for over 12 years. I am very disappointed with a recent transaction at the store located at [redacted] Roosevelt Blvd, Philadelphia, PA [redacted]. I purchased a washer and dryer that did not fit, and the delivery driver could not take them back. Although I took time off work for the scheduled delivery on 10/4/18, no one showed up or called. Home Depot rescheduled for 10/11/18. I hope they will pick up the appliances this time. The customer service at the Roosevelt Blvd store is unsatisfactory, with long hold times and unprofessional behavior. All I want is a refund. Can someone please assist me? Order Number: H4[redacted]78.

My 89-year-old mother-in-law fell victim to a $[redacted] scam involving purchasing three $[redacted] Home Depot gift cards from a scammer pretending to be her grandson in need of bail money. After contacting the local Home Depot store, they assured us the money was safe on reserve and promised to resolve the issue by potentially exchanging the compromised cards for new ones. However, after multiple attempts to follow up, we discovered that the cards were not put on hold as promised. The store manager informed us that the card numbers had been sold to a third party, and there was nothing they could do. Despite having receipts and following the store's instructions, we are now left without any recourse after the cards were allegedly used up. The situation could have been prevented if the store had taken proper actions. I seek assistance in resolving this matter promptly. Thank you. - Julie D.

I called the Pearl City store in Honolulu, Hawaii, and encountered issues with their phone system when attempting to reach the garden department. After waiting for over an hour with no response, I tried multiple times, each time facing the same problem. Finally, I reached someone in the pro department who assured me they would connect me with Keith. Unfortunately, I was still met with the recording after the call, leading to a frustrating experience. Customer service is vital, and the lack of phone assistance at this store is disappointing. I appreciate when businesses prioritize answering calls promptly, even if they are busy serving other customers. Comparing this to the positive experience I had when I called the Kapolei location, which promptly answered, highlights the importance of efficient communication. I may need to consider shopping at a different location despite the inconvenience.

Hello, I am a customer who recently shopped at Home Depot for various home improvement materials such as flooring, paint, doors, and porch materials. During my visit, an employee named Dan Miller assisted me in the flooring department. Despite expressing my budget constraints, he only showed me a laminate flooring priced at $0.99 per sq ft, which I ended up purchasing based on his recommendation. Later, I discovered a different flooring option priced at $0.59 per sq ft that would have better suited my budget. I felt misled and disappointed by this experience. I believe that Dan should have provided me with all available options within my budget and offered honest advice to help me make an informed decision. I would like Home Depot to address this matter. I appreciate your prompt response. Thank you, Sunita S.

Hello, My name is Louis Kango Asilenu from Ghana. I came across an employment advertisement on Facebook offering opportunities for all nationals with a visa fee of $[redacted].00C and the contact phone number +1-[redacted]. I applied for a position as an Electrical and Electronic Tech. Engr. at Home Depot. After receiving various forms like the application form, employment contract form, visa processing application form, family data form, and sub-appointment forms on different dates, I was asked to fill and submit them. I also completed an online interview form from Home Depot as part of the process. I was then instructed to make a payment to a person named Lucinda Pugh, but due to restrictions in Ghana, I was asked to send the money to an accountant named Joseph Segun Kayode in Nigeria. Despite paying the initial amount, I was later asked for more money for visa processing, which raised suspicions. I tried to contact the HR but was unsuccessful. The individual I dealt with failed to deliver promised documents and caused me to lose $[redacted].00C, borrowed money, wasted time, and resources over the past four months. I sincerely urge Home Depot's HR, Employment Director, and other officials to investigate this matter as it has impacted me and my family significantly. Thank you for considering my request. I hope for a prompt and positive response. Best regards, Louis Kango Asilenu +[redacted](0)[redacted]44

On March 31, [redacted], I purchased a Remington Gas Handheld Leaf Blower online along with a 2-year protection plan. Unfortunately, the blower did not start, so I took it to Home Depot at [redacted] SPID Corpus Christi, Texas. They insisted on an $18 charge to send the unit in for repair, which I found unreasonable given I had the protection plan. Despite my refusal to pay, a manager named Julie attempted but struggled to provide a refund. After wasting over an hour, she seemed helpless. Subsequently, a manager named Chris was unhelpful and blunt, stating we were out of luck without paying the $18 fee. The treatment I received was unacceptable, especially after purchasing both the product and protection plan online. As a business owner familiar with service contracts, I am appalled by the poor customer service. Interestingly, a lady without a receipt swiftly received a refund for a pool pump while I, with all the paperwork, faced difficulty.

I bought an LG dishwasher from HomeDepot, trusting their good return policy. Unfortunately, the first dishwasher was faulty, and HomeDepot directed me to LG. The second dishwasher arrived with two pieces of marking tape on the door. When I asked the delivery person about it, he removed it, leaving behind marks. Concerned, I contacted LG but faced difficulties. Despite requesting a door replacement, LG refused and instead offered a new dishwasher. Worried about potential issues with the new one, I insisted on a refund. LG insisted on sending a replacement and provided the order details: Order # WD[redacted]4, Model SDT9908ST, Internet #[redacted]98, Store SKU #[redacted].

I opened a card and purchased $[redacted] in power tools for Christmas in December [redacted]. In January [redacted], I went to the Showlo AZ store to pay off the card, but now I am being charged $50 in late fees in February. I had paid $25 for the first late fee, which I believe I did not owe, and it was accepted as payment in full. I have tried to resolve this with CitiBank and Home Depot's customer service without success. The manager at the Showlo store has been kind but unable to assist. This has negatively affected my credit score, and I am frustrated. I am willing to take legal action if necessary. I hope Home Depot can help rectify this issue quickly. Please contact me through call or email. Thank you for your assistance. - Deniese R. [redacted]

I received a Home Depot gift card for my birthday and bought a chainsaw. Unfortunately, it didn't work, so I returned it. I was given store credit without realizing it. When I tried to buy a new saw that wasn't in stock, I couldn't use my store credit. Today, I asked if Home Depot could order the chainsaw online for me, but they said I had to use the store credit in-store. I find it frustrating that I can't use the store credit for an online purchase. I have $[redacted] in store credit but can't purchase the chainsaw. I appreciate any assistance.

I recently joined HDI in Jacksonville, FL under Sales Manager Wally Smith. Throughout my training, I expressed my discomfort with the position to Mr. Smith. During ride-alongs, I witnessed a $25,[redacted] sale but did not receive any commission as I was labeled an observer, not the 2nd SC as expected. I was misled about the commission process and not informed about the necessary steps in Salesforce. On another occasion, a potential sale fell through despite the client meeting all criteria, with my SM dominating the conversation. The frustrating experiences I encountered, including turning a tub-to-shower conversion into a countertop sale, reflect poorly on HDI's sales practices. I've connected with others nationwide who share similar sentiments. Thank you for addressing these concerns. - LeAnn Smith, Jacksonville, FL

I placed an order for a wooden barrel planter on September 26 with a promised delivery date of Oct 2-5th from Home Depot. After multiple delays and being told the item was lost, I am frustrated with the lack of communication and false promises. Despite reassurances of expedited delivery, the product has not arrived as scheduled. Each time I inquire about the order status, I receive different delivery dates which are continuously pushed back. The constant misinformation and delays are disappointing.

For the past month, we've been attempting to purchase blinds from Home Depot in Staten Island, NY. Initially directed from the Targee Street store to the South Avenue store, then to the Charleston store, none of which were able to cut blinds due to machine malfunctions lasting over six weeks. At the Charleston store, the sales representative, Mike, was unhelpful and refused to involve the manager despite our request. After speaking with another representative, we eventually spoke with Assistant Manager David, who explained their machine had been out of order for almost two months. We're disheartened by the lack of customer service and efficiency we've experienced. We wonder if this is a systematic issue at Home Depot or confined to Staten Island. We hope Home Depot addresses this problem promptly, as we want to feel valued as customers. We look forward to your prompt response.

I received my order late by almost two days, as my neighbors had to bring it over. The item, which was a gift, was missing the attachable stew on handle grip, and the discs inside were expired since June. It's difficult to return due to the address mix-up. I am asking for the expired discs to be replaced and the missing attachment to be sent. Since this involves shipping three separate items and it took almost ten days to receive, I would appreciate a gift card as a goodwill gesture. It has been challenging to reach the local store for assistance. A full refund may be appropriate due to the defective and expired item received without notice. Please address this issue promptly and professionally.

I purchased paint at Home Depot, and someone opened a credit card account without my knowledge. The paint cost $18.73, which my credit card company flagged as fraud. I contacted Genesis FS Card Services to cancel the unauthorized account, which they claimed was done two weeks ago. I sent them the $18.73, including an accord & satisfaction note on the back of the check. However, they rejected the payment due to the restrictive endorsement. Now, I received a bill for $36.96 with a [redacted]% late charge. Despite my efforts to resolve this, their customer service was unhelpful. I am willing to pay the original amount if they provide a valid address but refuse to pay the late fee since my initial payment was refused. I am adamant about canceling the credit line.

I have managed 22 rental units in the past and always shopped at Home Depot for carpet and appliances. However, my recent experience at the store was terrible. I ordered carpet, but there were numerous issues with the process. The staff couldn't find the carpet I had already chosen, even after providing them with relevant details. I had to constantly repeat myself to different employees. When I went to pay and schedule installation, I encountered further delays and lack of assistance. Frustrated, I spoke to an assistant manager and shared all my concerns. I ultimately decided to purchase from Lowe's instead. The store manager reached out to apologize and offered a $[redacted] discount, but no real solutions. This kind of service is driving customers away to competitors like Lowe's. I am disappointed in the handling of my order and hope for better service in the future. - J.J.

I have purchased 5 or 6 Glacier Bay kitchen faucets from you in the past year, and unfortunately, all but one have failed in less than a year. Each one, including the one on my kitchen sink, has leaked. Now, I have one that makes an unbelievably loud screaming noise when turned on. This is something I have never experienced in over 20 years. While I don't have the sales receipt, I did make the purchases with my bank card. It's very disappointing that such faulty products are being sold, and I suspect I am not the only one facing these issues, despite being one of the few to report it. I have videos and pictures of the latest screaming faucet. My water supplies are fully open, and the installation was done correctly.

I recently purchased blinds from one of your Michigan stores. While placing my order, I was charged a $53.00 deposit on sample books which I returned later. However, the credit has not been applied to my Home Depot charge card yet. The store advised me to visit in person to resolve this, but it's inconvenient as it is not my usual store. When I called the charge company, they couldn't assist. Additionally, the blinds were priced three times higher than quoted due to an associate's error in recording the prices. I expected some form of compensation, but ended up having to remove items from my order and will seek blinds elsewhere. I simply seek the $53.00 credit without further inconvenience.

Subject: Request for Assistance with Door Installation from Home Depot I am writing to address the ongoing delays and issues we have experienced with the installation of a door we ordered from Home Depot on 8/28/18. Order #[redacted]9, Case #[redacted]. Despite numerous efforts to have the door measured and ordered, the installation was continuously postponed. Although we received notification that the special order was delivered on 10/30/18, scheduling the installation has been a challenge. Our most recent appointment on 11/08/18 was canceled last minute due to unforeseen circumstances, and we are now set for installation on 11/16/18. Attempts to contact the installer (RFI) have been frustrating, and our inquiries have not been adequately addressed. Visits to the Home Depot store proved unhelpful, with limited staff available for assistance. We kindly request your intervention to expedite the installation process before 11/16/18. Timely assistance tomorrow or Saturday would be greatly appreciated. Regrettably, we are disappointed with the service received at Home Depot and hope for prompt resolution. Your attention to this matter would be greatly valued. Thank you for your consideration. Sincerely, Mark and Cindy G. [redacted]

Hello, I visited Home Depot in North Kingstown, RI today and encountered a situation where 5 dogs were in the store, 2 of which were barking at each other. None of the dogs wore service animal vests, which concerned me. When I raised this issue with the manager, he explained the challenges of requiring paperwork for service animals, stating not everyone carries it. I expressed my belief that animals should carry certificates and wear identifying vests for safety reasons in a store with machinery. I am worried about potential bites and allergic reactions to dogs not identified as service animals. I feel Home Depot should inform customers about the presence of animals in the store to allow those uncomfortable with untrained animals to make an informed choice. I hope Home Depot considers these concerns. Thank you, Linda C.

I had my door measured for a storm door installation for $35. However, upon completion of the measurement, I was informed that installation was not possible due to the location of the light fixture. I requested for it to be installed from the other side, but was told it couldn't be done. I was then assured a refund of $35, which was confirmed by two people. When I tried to get the refund at the store, I was told it wasn't possible. This situation is incredibly disappointing and frustrating. I hope this issue can be resolved promptly.