Home Depot Customer Service Issues

I visited the Woodland California Home Depot to buy tile but was redirected to the West Sacramento store. Woodland staff said West Sacramento had 57 boxes of the tile I needed, but they were short 25 boxes upon delivery. West Sacramento reached out to Woodland for the additional boxes. It seems there was miscommunication between the stores, leading to this issue. The West Sacramento delivery driver called first, followed by the Woodland driver, causing confusion. When I spoke to the West Sacramento manager, they were unhelpful. After visiting Woodland, I was advised to sort this out at West Sacramento. I have paid for the delivery of all 53 boxes and need them promptly as workers are on-site. Home Depot needs to fulfill the delivery as agreed upon.

I visited the Woodland California Home Depot to purchase tile, but they didn't have enough of the one I wanted, so they directed me to the West Sacramento store. Woodland stated West Sacramento had ** boxes, but on arrival, they only had ** boxes. I bought what they had along with other materials, scheduled a delivery for Monday, accepted it, and paid a fee. On Monday morning, I got calls from both West Sacramento and Woodland drivers, but only the West Sacramento one delivered, missing ** tile boxes. West Sacramento realized the shortage and contacted Woodland for the additional boxes I needed. I encountered issues when trying to resolve this with the West Sacramento manager who was unhelpful and rude. Despite paying for delivery, they haven't provided a new delivery date for the remaining boxes. I simply need the ** boxes I paid for and expect them to be delivered promptly to the site where workers are waiting.

As a partially disabled Vietnam Veteran, I have been using my PA driver's license with the US veteran logo at my local Home Depot, store #[redacted] in Souderton, PA. Recently, they have started to require a military ID, which has not been the case before. According to the Vet Center site, having a Veterans Health Identification Card (VHIC), Department of Defense Identification Card, or a state-issued ID with a veteran designation should suffice. I am confused as to why my state-issued ID with the veteran logo is no longer considered acceptable. Could this be a new policy for all Home Depot stores?

On Saturday, September 8th, we purchased 6 bags of Sakrete All Weather Blacktop Patch from Home Depot in Hurricane/Tesys Valley. Following the instructions precisely, we applied it to the end of our driveway while the weather was suitable. Even used a backhoe to tamp it down thoroughly. However, the patch washed away and remained soft after a rain on Sunday. After contacting Home Depot and Sakrete, the response was disappointing and unhelpful. Chris Courtney from Sakrete claimed it was not the right product for the application and needed 60-90 days to cure properly, despite contradicting reviews. Feeling like we wasted over $70, especially since my husband, a contractor, has successfully used other blacktop patches in the past without issues. This experience has left us questioning Home Depot's decision to sell this misrepresented product.

My daughter rented a moving truck and provided her car insurance card, which was copied. However, she wasn't informed that her insurance might not cover the rental, leading to issues post-accident. The accident resulted in a significant tear in the truck, and she's worried about being responsible for the damages. She's pregnant with twins and can't handle the potential repair expenses. I believe that the rental service's failure to communicate about additional insurance could be deemed negligence. We're unsure if Home Depot insurance will cover the damages and if we'll have to handle the costs personally. If payment is required, do we have access to an arbitration process? The situation is causing her a lot of unnecessary stress during this crucial time.

I am concerned about the lack of transparency from Home Depot regarding insurance coverage for truck rentals, unlike U-Haul which offers insurance options. My son-in-law was in a minor accident with the rented truck, leading to repair and property damage costs at a storage facility. I urge Home Depot to: 1. Cover all expenses, including property damage, using their insurance. 2. Explore implementing a business model similar to U-Haul's for clear insurance options. Renting trucks without insurance puts unsuspecting customers at risk of significant liabilities. With my daughter expecting twins, their savings for medical expenses is now jeopardized, causing unnecessary stress during her pregnancy.

I recently ordered a refrigerator, and I experienced numerous issues with the delivery. The delivery was over a week late and arrived two hours behind schedule. Furthermore, the wrong refrigerator was delivered, which led to me refusing the delivery. The delivery personnel were incredibly rude, even going as far as throwing my phone when I tried to resolve the situation over the phone. The delivery time was initially set for 1 to 5 p.m., but it got changed to 3 to 5 p.m. and they arrived at 7 p.m. I was told by Marty, a specialist manager, to come to the store to resolve the issue by picking up a refrigerator, but it turns out there were none available as per my previous conversation with Marty. This mix-up resulted in my daughter losing all her frozen food as the old refrigerator was picked up during the expected delivery time. I would appreciate a direct phone call from a Home Depot representative as I have been unable to connect with a person and keep getting stuck in the automated system.

Hello, my name is Debbie R. I purchased a storm door on August 4th and was told it would be ready within 2 to 3 weeks. Surprisingly, it was ready by August 25th. Home Depot uses contracted installers and the person at the store mentioned that. The installer called me on August 26th when I was out of town. When I returned on the 28th, I called him back, but he was on vacation. He informed me that the earliest he could install the door was on September 27th, which means waiting almost two months for a simple installation after upfront payment. It seems the store only has one contractor per location. As a loyal customer, I expected better service. I can be reached at [redacted] I am located in Rochester, N.Y., and the Home Depot store I am dealing with is on West Ridge Rd. Thank you.

I purchased a tool chest online on January 20, [redacted], with Order #W[redacted]89. I opted for the ship-to-home service and noticed an error in the sales tax charged, it was 6.5% instead of 4.5%. Despite contacting Home Depot multiple times with no resolution, I managed to connect with someone from the tax department via email and phone. They agreed to issue a refund to my original payment method, but since my credit card had to be closed due to fraud, they promised to send a check instead. After about three weeks, I received a refund check, but it was made out to my ranch name, which we do not have an account for. I've been attempting to reach the same representative for two months without any luck. The check remains unusable, and Home Depot has not been helpful in resolving this issue.

I recently had a frustrating experience with the Bonita Springs, FL, Home Depot Store regarding Order #: H6[redacted]0. I initially requested that the damaged piece be put on at the factory but Rey [redacted], ext.: [redacted] did not accommodate my request, leading to the piece being delivered damaged three times with corners broken each time. Despite requesting extra packaging, the piece arrived damaged again according to Sarah from the store. Rey was supposed to call me but failed to do so. This ongoing issue has caused delays in installing the cabinets and has left my installer feeling frustrated with the frequent rescheduling. I am eager to have a flawless piece delivered promptly.

I bought a new GE refrigerator from Home Depot. The delivery service they used damaged my kitchen floor. There are rips in the floor after they threw the old fridge down the steps and broke the railings. Their insurance covered the railings, but they won't fix the floor. I need help because I bought from Home Depot, not the delivery service. I've been trying to get in touch with them for about 3 months, but they're not responding. I really need my floor fixed.

I purchased three pallets of Sack Crete at $15 per pallet but lost the receipt due to a fraud issue with my debit card. Despite offering to accept store credit or compromise by returning only one pallet, Caroline, the store employee, refused to take them back. Even with proof of being a loyal customer, she was unsympathetic and declined my requests. I remained polite throughout, asking to speak with her directly, but she adamantly refused. I am disappointed by her cold attitude and lack of flexibility in resolving the situation. Despite not seeking cash refund, I feel the store's management should have handled this better. I am requesting the district manager of the store in Vallejo, California to contact me at [redacted] to address this matter further.

Subject: Re: Damaged Item Delivered Dear Customer Care, I hope this email finds you well. I am writing to bring to your attention an unresolved issue regarding an order (#W[redacted]87) placed through homedepot.com by my mother, Miriam Tralongo. The freezer door of the appliance was damaged upon delivery on 6/13/18 to [redacted] White Tail Circle, Hawley, PA [redacted]. Despite assurances from the delivery company (FSA [redacted]) that a new freezer door would be sent via FedEx and installed by Home Depot, this has not occurred. Numerous calls made by my mother, who is 81 years old, have yielded no results. I have copies of the invoice and the appliance delivery form. As the situation remains unresolved and my mother has lost hope, I am reaching out for assistance. Your attention to this matter would be greatly appreciated. Thank you for your time and assistance. Sincerely, Veronica Tralongo

I started working for Home Depot in Beaumont, Texas in January, and then transferred to Lufkin in March. On April 9th, I got injured on the job and have been under medical care with restrictions. Unfortunately, my grandson injured his foot on May 14th, resulting in needing care at Texas Children's Hospital. Due to these circumstances, I was forced to resign or face termination by Bryan, the manager, despite my grandson's situation. The lack of understanding and support from Bryan has been disheartening. The ankle injury from work has left me unable to work as standing is painful. My financial situation has become overwhelming as I can't work to support myself or help build a ramp for my grandson as he recovers. I feel at a loss and am reaching out for assistance with our bills and the ramp construction. Your help would be greatly appreciated.

I purchased a dishwasher in early September without any notification of inventory issues on the website. Installation was originally set for 9/16, but Whirlpool informed me the day before that a part was back-ordered, delaying installation to 9/26. I decided to wait because other models were no longer on sale. The delivery window was 3:30-7:30, and I received a call at 6:30 that they were 15 minutes away. However, they never arrived. Subsequently, the office called to reschedule, citing issues maneuvering their truck on the narrow Philadelphia streets. Home Depot's online order and delivery service has been extremely disappointing in making customers wait a full month only to cancel due to truck size constraints at the last minute.

Yesterday, I visited Home Depot to buy a drill/driver combo set, relying on their ad match guarantee plus an extra 10% off. After browsing the store, I found a suitable set. At the register, I mentioned a lower price on Amazon for the same item, but the cashier said they don't price match Amazon. Despite showing the store's online policy that indicates they do beat Amazon prices, the cashier didn't honor it. As a result, I had to purchase the cheaper set for work, feeling disappointed as I chose to shop there due to their guarantee.

I purchased a Lawnboy mower from the Millennium Mall store. However, it was missing some parts when I opened the box. I exchanged it for a more expensive model. Now, after only 8 months of use, the mower is not functioning. The store manager suggested that I should have bought an even pricier mower without considering my situation. She mentioned it would take 6 to 8 weeks to repair. I contacted your support team, who advised me to reach out to the Southland store. Their representative questioned me about emptying the gas after each use, a practice I haven't followed. It appears that there is resistance to fixing my mower, implying I should have bought a higher-end model and maintained it differently. I am disappointed as I invested in a new mower that is now malfunctioning, and I intend to escalate this matter until it is resolved.

I recently tried to order a door, but it took two weeks to place the order. I finally received a receipt via email after trying to speed up the process by paying over the phone while at work. However, I decided to cancel as the ordering process was too difficult and chose to go with Lowes instead. When I went to Salt Lake City Home Depot to retrieve the receipt, they couldn't find it and asked me to bring it in. Despite my multiple attempts to help them resolve the issue, I have been left feeling very frustrated. The customer service manager, Brian, was unhelpful and matched my frustration instead of remaining calm and understanding in a customer service role.

I need to report a problem with a water heater installation carried out at my residence by [redacted] Heaters Inc. on 9/25/18. They left after installing the water heater without checking if it was functioning properly. When I called them back an hour later, they refused to return and address the issue. The water heater displayed a triangle with an exclamation point in the middle. My spouse discovered that the outlet box was left open, attempted to close it, and was electrocuted. I contacted the company again to explain the situation, and they mentioned that a manager would contact me, but I am still awaiting that call. This situation is completely unacceptable, and I am requesting that Home Depot get in touch with me to resolve this matter. There is still an electrical box open and ungrounded. Thank you. - AJ

I recently purchased a refrigerator from the Home Depot on Springfield Ave in Union, New Jersey. The delivery of the refrigerator took place two weeks ago and it now sits in my garage. Initially, the first set of delivery personnel had difficulty moving the refrigerator due to its position against the wall. After my contractor made the necessary adjustments to the water line, everything seemed fine. However, on October 2, [redacted], another set of delivery personnel arrived and insisted that the shut-off valve was not in the correct place. Despite my explanation that it was in the basement, they were adamant it should be behind the refrigerator. Following a conversation with Ms. Bibi Rahim at Home Depot, it was agreed that a professional installation would take place at no extra cost to me. Additionally, I was assured reimbursement for the food I had to discard. Despite these assurances, I have yet to receive a follow-up call regarding the installation date. After multiple attempts to address this issue with your store and corporate offices, I remain dissatisfied with the handling of this matter. I expect a resolution soon and would prefer a phone call over an email. If this matter is not promptly resolved, I will request a refund and have the refrigerator returned. I can be reached at [redacted]. Thank you, Mrs. N.