Home Depot Customer Service Issues

In late March, we purchased five kitchen appliances totaling over $2,[redacted] from store [redacted] in Asheville, North Carolina. Our delivery experience has been a nightmare, especially today when the appliances arrived without a door for the ice maker. It's frustrating not having a complete appliance. Teresa Stoonholtz, the store manager, was supposed to arrange installation, but the plumber she hired hasn't contacted our contractor to set a schedule. Our contractor requires at least a day's notice, not last-minute calls. We have only 48 hours post-installation to report any faulty appliances, but we can't even test the ice maker without its door. When I tried contacting Teresa, she redirected me to Bobby Porter, a specialty manager, who couldn't offer any solutions. For urgent assistance, please reach out to me at my wife's cell, [redacted], or my cell, [redacted]. I request prompt and effective resolutions without further delays.

While looking for a home in Meridian, Idaho, my experience at the local Home Depot was disappointing. Upon requesting assistance in the lumber department, an associate named Dan responded with a curt "what," showing a lack of customer service. As my husband inquired about plywood, Dan appeared uninterested and even took a phone call, ignoring us. Subsequently, we spoke to a manager who only offered a brief apology without addressing our concerns. Disheartened by the poor treatment, we decided to discontinue shopping at Home Depot and opt for Lowe's instead. Our encounter took place at [redacted] South Progress Ave, Meridian, Idaho on July 13, [redacted], at 8 pm. As new residents in Idaho, it was unfortunate to have such a negative experience in Meridian for the first time.

I recently made a purchase at the Cleveland, TN store during the July 4th promotion, buying a new refrigerator and dishwasher. The delivery on July 16th did not go smoothly, with the refrigerator arriving damaged and the installation team displaying a poor attitude. They refused to reconnect my existing refrigerator or wait for me to fix a support piece for the dishwasher, leaving me with a flooded kitchen. The customer service experience with the installation team was extremely disappointing. After seeking assistance at the store, a manager named Debbie and Customer Order Specialist David Baxter were helpful and sent a report to Corporate. However, I have yet to hear back regarding when the installation will be rescheduled or when a replacement refrigerator will be delivered. I am frustrated as I have paid $[redacted] to Home Depot and am left with non-functional appliances in my kitchen. My plans to list my property for sale have been put on hold due to this unresolved issue. I am seeking a prompt resolution from Home Depot to rectify the situation. Warren S. Email: [redacted]

I accompanied my elderly friend to Home Depot in Maryville, TN [redacted] on Thursday, July 19, [redacted], around 4 pm to purchase a trailer for hauling a riding lawn mower. At the register, my friend, a Vietnam veteran and Purple Heart recipient disabled at [redacted]%, asked for the 10% military discount, showing his military card. The cashier mentioned they only provide it to active military with specific color cards, denying my friend the discount. While the discount may seem small, every cent matters for someone living on a fixed income. I am disappointed with Home Depot's treatment of our elderly veterans and believe my friend deserves the discount he asked for. Thank you - Barbara O.

I received the Hampton Bay 5-piece patio set I ordered, but unfortunately, the glass top of the table arrived shattered. It was disappointing to experience this after spending nearly 3 hours assembling the chairs. When my mother, who gifted me the set, contacted customer service, she was told I would need to disassemble the chairs, pack everything back in the boxes, and return it or accept $[redacted] to repair the table myself. Customer service did not offer to replace the broken table, insisting it was part of a set. My girlfriend, who is 9 months pregnant, later called and received a similar unhelpful response, which upset her. I am dissatisfied with Home Depot's handling of the situation and request a new table to be sent without further inconvenience or cost on my end. - C. Cox

I needed assistance loading my truck with 3/4 x4x8 shears of particle boards. A young man with one functional arm was sent to help me, but he was unable to lift the boards. Surprisingly, when I requested another helper, the young lady at the counter insisted he should do it despite his limitations. This was disheartening, especially when two other employees found it amusing. As a long-time customer, I did not appreciate the lack of sensitivity and professionalism displayed in this situation. The incident occurred at Champaign, Illinois, on Saturday, 7/21/[redacted], at 1:00 pm. I believe the lady involved should face appropriate consequences. Thank you. - Robert B.

I am very disappointed with the service provided by Home Depot. We purchased a refrigerator, washer, and dryer on July 3rd, spending nearly $3,[redacted], with a delivery date initially set for July 28th. Today, we received a call informing us that the delivery has been rescheduled to August 8th without any explanation. After contacting the store, we were told by the manager that due to the popularity of the items we purchased during a sale, there is a back order causing the delay. This blaming of the customer for shopping during a sale is unacceptable. We are left without a washer and dryer as we prepared for the delivery by getting rid of our old appliances. The 5.5-week wait for kitchen appliances with no guarantee of timely delivery is frustrating. We are appalled by the lack of professionalism and customer care displayed by Home Depot. We await a response to address this matter promptly.

I purchased flooring and made a payment on June 26, [redacted], with the assurance of delivery within 2 weeks. Despite no updates or scheduling calls, I reached out to Home Depot in Racine, Wisconsin on July 24. After a 15-minute hold, I was informed that the installers were meant to contact me for scheduling but had not. I was promised a prompt follow-up, which has not happened as of now, five days later. The order number is H4[redacted]7, and the payment was made in-store at 1:23 pm at the Green Bay Rd location in Racine. My frustration is mounting due to the lack of progress, considering I have already been charged for both the flooring and the installation. I hope for a swift resolution to avoid a negative review for Home Depot and the installation team.

I noticed the Homedepot store in Chehalis, Washington, has 5 of the product I want to buy. The store is about 90.2 miles away. However, the surrounding 10-plus stores all have a delivery timeframe of about a week. I am puzzled by the comparison of the delivery time to receiving an item from overseas. I am not comfortable with the idea of paying for something before I receive it - that kind of practice doesn't sit well with me. I have heard some negative feedback about Homedepot's customer service, and I have visited their website and read reviews which didn't reassure me. It seems to me that Homedepot should have daily inter-store transfers running 24/7 to ease customer complaints and ensure faster exchanges than the current process. It's time for Homedepot to step up and provide service that makes Americans proud to endorse them as a truly American company.

On July 29th, my husband and I visited Home Depot in LaGrange to buy mulch. Unfortunately, my husband got into an accident earlier and couldn't help load the mulch. When I asked the cashier for help, they agreed. After paying for 25 bags, I moved the truck for loading. The workers attempted to place the pallet along with the mulch on the truck, causing damage to the weather tech liner. Despite pointing this out, they didn't address the issue properly. Eventually, they had to load the mulch by hand in a careless manner which was very upsetting. I spoke to Josh, the manager, about the incident and he initiated a claim. However, my experience with the claim process has left me dissatisfied. I will be meeting with my husband to get an estimate for the damaged liner and provide it to them. This whole situation has left me feeling reluctant to continue doing business with Home Depot. Customer service is essential, and I strive to treat others with respect in my line of work.

I purchased a GE refrigerator on March 16, [redacted], along with a 5-year protection plan. It required a new motherboard after 4 months, and your service team handled the repair. Less than a year later, it has malfunctioned again. A GE service person visited today and mentioned that the previous repair was not conducted by a GE technician, and therefore, their company cannot assist with the appliance. This situation is urgent as my spouse relies on the fridge for medications. I kindly request assistance in resolving this matter. Could you provide details of the service provider from the repair in July [redacted]? Thank you.

I have been waiting for over two months for the replacement window installation. Despite numerous phone calls, no one has responded or returned my calls. After visiting the local store, I was given an installation date of August 1st, but the installer never showed up or contacted me. I have called five times in the last two days trying to find out the installation time for August 1st, but each time I was promised a callback and never received one. I urgently need answers regarding this situation as soon as possible.

August 8, [redacted] Mr. Francis Blake Chairman and CEO Phone: [redacted] Fax: [redacted] Subject: Unsatisfactory Resolution of Damaged Shipment, Order No: WD[redacted]2 UPS Tracking No: 1ZX1V1 5[redacted] [redacted] Dear Mr. Blake, I am writing to express my dissatisfaction with the resolution provided by your customer service team regarding a damaged shipment. The handling of the situation has caused significant inconvenience and hardship for me. Despite UPS requiring a signature upon delivery, the driver knowingly left the damaged package at my apartment door. As a result, I now face additional delays waiting for a replacement light fixture for my kitchen, rendering the space unusable without proper lighting. The damage occurred through no fault of my own. I request reimbursement from UPS for the replacement of the damaged item in light of the inconvenience caused. Furthermore, I seek compensation from Home Depot for the improper packaging and lack of fragility markings on the package, resulting in the loss of use of my kitchen. The current customer service resolution provided falls short of addressing the situation adequately. Your prompt attention to this matter would be greatly appreciated to expedite the replacement process. Sincerely, Philip A. Newman

For 6 weeks now, we have been dealing with Home Depot regarding our one-year-old refrigerator that stopped cooling. Two technicians visited, and one replaced the cooling unit. Despite this, the next morning the temperature was still 59 degrees. To cope, we have been placing 3-gallon frozen water bottles inside twice daily. The 6-week wait for service has been frustrating, with one-week delays for part delivery. After contacting the Wisconsin Department of Consumer Protection, we hope for a resolution. Despite daily calls and visits to Home Depot, the issue persists. Faster part delivery within three days and quicker repair times of 7-10 days are expected in today’s market. The current delay is exasperating. It is essential to address this promptly.

I have encountered a frustrating ordeal with a major appliance delivery service. After enduring four missed appointments without any notifications, I sought assistance from their unhelpful customer service team. Following an unproductive interaction with HomeDepot's customer support, I visited the store and spoke with the assistant manager who only managed to reschedule the delivery for the fifth time. Unfortunately, despite my efforts, no one has been able to rectify the situation. This has resulted in missed work hours, delayed moving plans, and unnecessary stress due to the lack of appliances. This issue seems to be a common occurrence among my friends as well. I am in urgent need of someone competent who can ensure the prompt delivery of my appliances and provide compensation for the inconvenience, lost time, and added stress I have endured. Your assistance in resolving this matter would be greatly appreciated.

My name is Paul Rottmann and you can reach me at [redacted]. Home Depot's installers came to my house on July 31, [redacted], to put in a window and sliding patio door. The kitchen window they installed has been troublesome to open and close since their visit. Despite making four calls to Home Depot about this issue, no one has contacted me to arrange a time to address the problem. If the window is not fixed promptly, I will have to take the matter to the Utah State Consumer Affairs Department. Thank you. - Paul Rottmann - [redacted]

Subject: Urgent Credit Card Security Concern at Home Depot I have been trying to address a concerning credit card issue on my Home Depot account, which includes unauthorized addresses, orders, and unknown credit cards linked to my profile. Despite multiple attempts to resolve this issue, I have not received any communication from Home Depot for a week now. I am extremely worried about this security breach and the lack of response from Home Depot representatives. I initially contacted an online representative who dismissed my concerns and mentioned escalating the matter to the IT department, but I have not heard back as promised. When I spoke with a supervisor online, they wrongly suggested my information was compromised due to public WIFI usage. However, I explained that the issue involved unauthorized credit cards that do not belong to me. I am uncertain about the extent of this security breach, and the handling of this situation has been unsatisfactory. Until this matter is adequately addressed, I will escalate it further to ensure resolution and better protection of customer information. Sincerely, Ian L. Email: [redacted] Phone: [redacted]

Order # H0[redacted]31 pertains to wood flooring glued type purchased 4 years ago for my home. Initially, I ordered this product to match the existing wood. However, upon delivery, I received the click type instead of the glue-down option. Surprised by the discrepancy, I inquired about the missing adhesive when the padding arrived. During installation, the contractors explained that the wood was the click type and not suitable for gluing as I had intended. Following this, I was unaware of a $[redacted] charge by HD due to the contractors not proceeding with the installation. Despite my numerous calls to HD, I feel frustrated with the response of apologies without a resolution. I am now seeking either a discount on my order or a gift card to remedy this issue. Previously, I have endorsed HD to loved ones, but considering this experience, I am unsure if I will continue to support or utilize their services. I am eager to discuss my concerns with a representative to find a satisfactory solution.

To Whom It May Concern, I am disappointed by the ongoing issues with my GE washer purchased at Home Depot in Carbondale, IL in [redacted]. Despite multiple unsuccessful attempts to repair the washer, including involving an additional repair service, the problem persists. As a senior dealing with health issues, the lack of resolution and the absence of a replacement washer are concerning. I have exhausted my options with the local Home Depot and feel the need to escalate this matter. I have an extended 5-year warranty and feel let down by the service provided. Considering legal action and sharing my experience publicly has crossed my mind. I am open to discussing this matter further if needed. Sincerely, Louetta B.

I am disappointed by the service at Home Depot store #[redacted] on Franklin Rd. in Roanoke, VA. I have been a loyal customer since it opened several years ago. I was let down recently when trying to return a wrong paint purchase. The employee was dismissive and only offered a partial refund, despite the mistake not being mine. I reached out to the store manager but have not received a response. I eventually found the right paint at Lowes. This experience has made me reconsider where I shop for home improvement needs in the future.