A parcel was supposed to be delivered on Saturday. We got a message saying it had been...

GetHuman-janrhors's Track an Order issue with Hermes.com from December 2019

Help with my Hermes.com issue
Before contacting them, items GetHuman-janrhors may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-janrhors's own words
A parcel was supposed to be delivered on Saturday. We got a message saying it had been delayed. Now we are told it will be delivered within the next two days. This is the week before Christmas. We cannot stay in the house every day. Any details about delivery would be welcome

GetHuman-janrhors did not yet indicate what Hermes.com should do to make this right.

How GetHuman-janrhors fixed the problem

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Hermes.com

Track an Order issue
Reported by GetHuman-janrhors
Dec 16th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 26228 others
0 customers following this

Timeline

GetHuman-janrhors started working on this issue
Dec 16th, 2019 10:07am
GetHuman-janrhors indicated the issue is not fixed yet.
Dec 16th, 2019 4:43pm
GetHuman-janrhors indicated the issue is not fixed yet.
Dec 16th, 2019 4:51pm
GetHuman-janrhors indicated the issue is not fixed yet.
Dec 16th, 2019 4:53pm
GetHuman-janrhors shared this issue with others over email
Dec 16th, 2019 4:53pm
GetHuman-janrhors indicated the issue is not fixed yet.
Dec 17th, 2019 10:09am
GetHuman-janrhors indicated the issue is not fixed yet.
Dec 17th, 2019 1:11pm

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