awaiting to hear from hermes***Sent from Outlook...

GetHuman3931295's Missing Item issue with Hermes.com from November 2019

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The issue in GetHuman3931295's own words
awaiting to hear from hermes***Sent from Outlook******************************************From: myHermes Support ******@***.com**Sent: ** November **** **:***To: *****@***.com ******@***.com**Subject: Incident: ******-****** * ** ******* ** *** **Response*Dear Jennifer Leason* *Regarding parcel number: ***************** *Thank you for submitting your completed claim form, reference: ******-******. This has been received by our Claims Department and will be assessed within ** working days.* *To review the status and claim detail, please log into the website, click on Help, 'Your help and support' and then the reference number as detailed above.* *We will contact you again once the review has been completed.* *Many thanks,* *Hermes Claims Department* * *Subject*Undelivered Parcel* *Auto-Response By (Administrator) (********** **.** AM)*Dear Jennifer Leason* *Regarding parcel number: ***************** *Thank you for submitting your completed claim form, reference: ******-******. This has been received by our Claims Department and will be assessed within ** working days.* *To review the status and claim detail, please log into the website, click on Help, 'Your help and support' and then the reference number as detailed above.* *We will contact you again once the review has been completed.* *Many thanks,* *Hermes Claims Department*Customer By Phone (Gail Callaghan) (********** **.** AM)*Shipper called to chase the parcel again as it has not been tracked since the *****.*Response By E-mail (Gail Callaghan) (********** **.** AM)*Dear Jennifer Leason,* *Thanks for getting in touch with us about parcel number ***************** *We're so sorry that despite an extensive investigation, we have not been able locate your parcel. We appreciate that this is not the outcome you were hoping for, however, we do offer cover to assist in this situation and we will happily support you through the process of making a claim.* *During our claims process, if your parcel is located, we will endeavour to deliver this to your recipient as quickly as possible.* *Our aim is always to complete all claims within ** working days of receipt. If you would like to speak to our team of advisors about your claim, or would like an update, our Customer Service Team is available via email or web chat through this link and will be happy to help** *https:**support.myhermes.co.uk*app*ask * *Should you wish to submit your claim, please complete the following online form:* *Lost Claim Form * *Please note if you choose to refund your customer before this claim is finalised then you must do so at your own risk. If the parcel is located it will be delivered to the intended recipient and the claim will be closed* *Kind regards,* * *Customer Service Advisor*Hermes Customer Services* * *Response By E-mail (Prasad Karambelkar) (********** **.** AM)*Dear Jennifer Leason, **Thank you for getting in touch with us about parcel number ****************. * *I’m sorry* you haven’t received the parcel yet.* *I’ve tracked the parcel and see that the parcel was last tracked in our depot on ** October ****. I’ve now contacted the depot through the email to know about your parcel. We’ll get back to you on this within next ** hours.* *To make it easier to get in touch, you can also use our live chat on this link opening hours: Monday to Saturday *:** AM to *:** PM.* *Thanks for your patience whilst we look into this. *Regards,* *Prasad Karambelkar*Customer Service Advisor*Hermes Customer Services* *Customer By CSS Web (Jennifer Leason) (********** **.** PM)*This parcel was dispatched **th October and has not been delivered to recipient as of **th October. The tracking web page says it was with the local courier on **th October.*Please could you locate this parcel. **** *** ****This e-mail (which includes any files*attachments transmitted with it) is confidential. It is intended solely for the use of the individual to whom it is addressed. Any views presented are solely those of the author and do not necessarily represent those of Hermes.***Hermes Parcelnet Ltd*Capitol House** Capitol Close*Morley*LS** *WH*Registered in England and Wales company number ********VAT registration number GB. ******* ** ********** **---***:******:*****---*

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Hermes.com

Missing Item issue
Reported by GetHuman3931295
Nov 13th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 671 others
0 customers following this

Timeline

GetHuman3931295 started working on this issue
Nov 13th, 2019 4:47pm

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