A parcel fro ASOS was due for delivery yesterday, but I just noticed that it was sent t...

GetHuman-surajap's Change Address issue with Hermes.com from October 2019

Help with my Hermes.com issue
First: share to improve GetHuman-surajap's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-surajap may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-surajap's own words
A parcel fro ASOS was due for delivery yesterday, but I just noticed that it was sent to my old address and now shows as delayed in the tracking process. I am trying to divert it on the website, but it would not allow me. I am unsure why it has gone to my old address as I changed my address and the previous delivery from ASOS came to my new address. How to I inform Hermes of my current address and to divert the parce? The tracking no is ****************

GetHuman-surajap did not yet indicate what Hermes.com should do to make this right.

How GetHuman-surajap fixed the problem

We are waiting for GetHuman-surajap to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Change Address issue
Reported by GetHuman-surajap
Oct 26th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 27843 others
0 customers following this


GetHuman-surajap started working on this issue
Oct 26th, 2019 10:33am
GetHuman-surajap indicated the issue is not fixed yet.
Oct 28th, 2019 12:19pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians