Hello my name is Timothy Goswell - I have left the following one star review on Trustpi...

GetHuman3780886's customer service issue with Hermes.com from October 2019

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The issue in GetHuman3780886's own words
Hello my name is Timothy Goswell - I have left the following one star review on Trustpilot.**Hermes are getting worse and worse they don't try to improve their service they outwardly make it worse. My parcel number **************** is now over * days late and all Hermes can say is it's been delayed. What help is that! Time After Time After Time this company exceeds itself in being late later or never coming at all. There is no way but this is a service. This is a drudge and a waste of my time. I wouldn't mind if you could get in touch with a human to speak to them but all they do is tell you to get in touch with the person who sent the parcel. This just makes you more and more angry. I think everybody reading this review should really strongly consider going to DPD instead. DPD are helpful and when they say they will deliver it on a certain day that's what they do.**If you want to contact me my phone no is ************Address:. ** East Street. HX**TU in the U.K.***Ps when the above mentioned parcel arrived it was damaged. Is that what delayed it? You damaged it, so it got delayed!**Please send this complaint to your complaints manager .**Thank you.

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Hermes.com

Customer service issue
Reported by GetHuman3780886
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 102 others
0 customers following this

Timeline

GetHuman3780886 started working on this issue
Oct 17th, 2019 9:47am
GetHuman3780886 indicated the issue is not fixed yet.
Oct 17th, 2019 3:05pm
GetHuman3780886 indicated the issue is not fixed yet.
Oct 17th, 2019 3:07pm
GetHuman3780886 indicated the issue is not fixed yet.
Oct 18th, 2019 9:55am
GetHuman3780886 indicated the issue is not fixed yet.
Oct 18th, 2019 9:58am
GetHuman3780886 indicated the issue is not fixed yet.
Oct 18th, 2019 9:58am
GetHuman3780886 indicated the issue is not fixed yet.
Oct 20th, 2019 9:55am
GetHuman3780886 indicated the issue is not fixed yet.
Oct 20th, 2019 9:58am

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