I've had both emails and texts saying my parcel has been delivered to a neighbor, no ca...

GetHuman-kerrlewi's Missed Delivery issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman-kerrlewi's own words
I've had both emails and texts saying my parcel has been delivered to a neighbor, no calling card has been put through the door, the apparent delivery time was *:**pm, yet me and my partner have been home since *pm, with no attempt of knocking on our door. We have a live camera set up at the front of the house and no one was there during that time.**Apparently the parcel has been delivered to a neighbor about a * minute walk away, checked, no parcel or hasn't been signed for by them. All neighbour's seconds away from us have been in too all afternoon and none of them have been asked or knocked on their doors. **They've given me a photo of the signature yet no calling card, and I'm at a loss as where this parcel has been 'delivered' too. Their customer service isn't even worth mentioning, open till *pm but apparently they're shut already.

GetHuman-kerrlewi did not yet indicate what Hermes.com should do to make this right.

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Hermes.com

Missed Delivery issue
Reported by GetHuman-kerrlewi
Oct 15th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 25894 others
0 customers following this
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Timeline

GetHuman-kerrlewi started working on this issue
Oct 15th, 2019 3:37pm
GetHuman-kerrlewi confirmed the issue is fixed. Hooray!
Oct 16th, 2019 3:52pm