Good evening,**Ref parcel: ******************We paid on Tuesday ******** for the parcel...

GetHuman3764756's Item Not Picked Up issue with Hermes.com from October 2019

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The issue in GetHuman3764756's own words
Good evening,**Ref parcel: ******************We paid on Tuesday ******** for the parcel to be collected from the provided address the following day.**We gave clear collection instructions as we have done in the past with no problem.**However now * days later this parcel is still waiting at the collection address.**We gave our customer who purchased these goods a delivery date of ******** at the very latest, obviously that has now been missed.**We have tried twice now to contact you via your website support portal with no response.**This is now the second time this has happened using our company, with zero explanation or contact. We have a business to run and your service reflects on us.**Awaiting your response.**Regards,**Jonny Bone*KerbSafe

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How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?
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Hermes.com

Item Not Picked Up issue
Reported by GetHuman3764756
Oct 14th, 2019 - 3 years ago
I have an issue with Hermes.com too
Not resolved
Seen by 3 customers so far
Similar issue to 25774 others
0 customers following this

Timeline

GetHuman3764756 started working on this issue
Oct 14th, 2019 7:59pm