Good evening,**Ref parcel: ******************We paid on Tuesday ******** for the parcel...

GetHuman3764756's Item Not Picked Up issue with Hermes.com from October 2019

Help with my Hermes.com issue
First: share to improve GetHuman3764756's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3764756 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman3764756's own words
Good evening,**Ref parcel: ******************We paid on Tuesday ******** for the parcel to be collected from the provided address the following day.**We gave clear collection instructions as we have done in the past with no problem.**However now * days later this parcel is still waiting at the collection address.**We gave our customer who purchased these goods a delivery date of ******** at the very latest, obviously that has now been missed.**We have tried twice now to contact you via your website support portal with no response.**This is now the second time this has happened using our company, with zero explanation or contact. We have a business to run and your service reflects on us.**Awaiting your response.**Regards,**Jonny Bone*KerbSafe

GetHuman3764756 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3764756 fixed the problem

We are waiting for GetHuman3764756 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Item Not Picked Up issue
Reported by GetHuman3764756
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25774 others
0 customers following this

Timeline

GetHuman3764756 started working on this issue
Oct 14th, 2019 7:59pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies